Hitachi Third Party Support

With Extended Technical Solutions, you can maintain your Hitachi storage equipment past its warranty or end of service life and get direct access to our technical support. Hitachi third party maintenance can, in fact, make you a more nimble and effective organization. Here’s how:

We Add Experts to Your Team

At Extended Technical Solutions, we understand that a reliable maintenance solution is critical to your IT operations. Our Level 3 engineers specialize in Hitachi Data Systems (HDS) and bring a wealth of experience directly to your team. With just a phone call, you have access to highly knowledgeable professionals who act as an extension of your in-house staff, ensuring your HDS equipment receives the expert care and attention it deserves.

Focus on Your Priorities

Underperforming HDS support can create significant obstacles in your IT workflow. Two primary issues often arise:

  1. Wasted Time: Complicated escalation procedures and unresponsive support can drain your staff's time, detracting from their ability to focus on core responsibilities.

  2. Resource Misallocation: The looming end-of-life support (EOSL) deadlines often lead companies to redirect valuable resources toward upgrading perfectly functional equipment. Instead of enhancing critical systems, you may find yourself unnecessarily investing in new hardware, all because of the pressure from OEMs.

Unbiased Recommendations

When relying on OEM support for HDS, there's an inherent risk of facing persistent sales pressures. For example, if you encounter issues with your HDS USP-V, the automatic recommendation might be to purchase new equipment. This approach not only overlooks potential solutions but also prioritizes the vendor's profit over your operational needs.

In contrast, Extended Technical Solutions operates without any sales agenda. As a quality third-party maintenance provider, our focus is solely on delivering unbiased recommendations that align with your business's unique needs. We are dedicated to helping you make informed decisions that keep your IT infrastructure running smoothly and emerging technologies in sight, rather than getting caught in a cycle of unnecessary upgrades.

Empower your team with our expert support and watch your IT operations thrive.