Third-Party Storage Maintenance
Expertise for Hitachi, IBM, NetApp & Dell EMC
Maximize Uptime and Slash Costs on Your Hitachi, IBM, NetApp, and Dell EMC Hardware
Is your data center running a mix of essential hardware from major OEMs? Extended Technical Solutions (ETS) provides world-class multi-vendor third-party maintenance (TPM) that consolidates your support under a single contract. Forget the high costs and forced upgrades from the manufacturers. We deliver flexible, expert support for your Hitachi, IBM, NetApp, and Dell EMC systems, guaranteeing maximum uptime and immediate access to Level 3 engineers. Choose smarter support and save up to 70% compared to renewing your OEM warranty.
Click Manufacturer above for more info
Third-party maintenance and support for Hitachi Vantara VSP storage
Extend the life of your critical Hitachi infrastructure with certified support
tailored for the entire Hitachi Data Systems (HDS) family. We specialize in
post-warranty and End-of-Service-Life (EOSL) Hitachi VSP, AMS, and HUS
systems. Our experts ensure your Hitachi storage remains performant and
reliable long after the OEM lifecycle ends, providing fast, localized parts
replacement. Click to learn more about our Hitachi Maintenance Support.
IBM Third-Party Maintenance Storage Support
From complex IBM Power Systems (pSeries, iSeries) to robust IBM storage
solutions (FlashSystem, Storwize), our Level 3 engineers provide seamless
IBM third-party support. We offer comprehensive coverage that extends
beyond IBM's warranty timelines. Avoid costly migration projects and
maintain your existing IBM hardware with flexible SLAs that prioritize your
business needs, not the manufacturer's sales cycle.
Click to learn more about our IBM Maintenance support.
NetApp Storage Support & TPM Services
Keep your mission-critical NetApp systems—including the entire NetApp
FAS and E-Series line—running at peak efficiency. Our NetApp third-party
maintenance is a cost-effective alternative to OEM contracts, providing
dedicated engineers deeply experienced with ONTAP environments. We
guarantee rapid response and comprehensive hardware support to
maximize your ROI on all current and EOSL NetApp devices.
Click to learn more about our NetApp Maintenance support
Dell EMC Storage & Server Third-Party Support
Maintain your sprawling Dell EMC environment with expert support for both
Dell PowerEdge servers and core EMC storage platforms (VNX, Unity, Isilon).
Our Dell EMC third-party support ensures seamless integration and high
performance across your data center. We provide flexible SLAs and parts
management to eliminate downtime, ensuring your Dell EMC hardware
delivers consistent results without the OEM price tag.
Click to learn more about our Dell EMC Maintenance support
Why Choose Extended Technical Solutions for Multi-Vendor TPM?
Unmatched Cost Savings and Contract Flexibility
Save up to 70% on support contracts compared to OEM renewal prices.Choose flexible Service Level
Agreements (SLAs) tailored to your needs, including 24x7x365 coverage with 4-hour response times
Localized, Level 3 Engineering Support
Immediate access to Level 3 certified engineers—not a call center or junior staff.
Engineers are certified across Hitachi, IBM, NetApp, and Dell EMC for true multi-vendor troubleshooting.
Extending Hardware ROI (End-of-Service-Life)
Our contracts have no expiration date. We continue to support your hardware long past the OEM's
announced EOSL date, maximizing your return on investment. Guaranteed local parts sparing to ensure
quick repairs
See Full List of all End of Support Life Servers and Storage
https://www.extendedtechsolutions.com/eosl-product-list
Storage Maintenance FAQs
Click a question below to expand and see the answer.
Do you support EOSL storage platforms?
Yes. ETS continues support well past OEM end-of-support dates for platforms like Hitachi VSP, IBM FlashSystem/Storwize, NetApp FAS/AFF, and Dell EMC Unity/VNX/Isilon. We combine local spares, Level-3 engineering, and proven RMA logistics to maximize uptime and extend asset ROI.
What SLAs do you offer?
We offer 9×5 Next Business Day and 24×7 with 4-hour response, including onsite field service, advance replacement, and remote troubleshooting. We tailor sparing and escalation to your sites and criticality to meet response and repair-time objectives.
How does parts sparing work?
We stage critical FRUs locally or regionally based on your installed base and chosen SLA. Non-critical items ship NBD. All parts are tested and serialized, with documented chain-of-custody and RMA verification.
How fast can you onboard a new site?
Most sites go live in 3–10 business days after we receive the asset list (make/model/serial/config), complete a quick health check, and confirm site access. For urgent needs, we can start interim coverage while sparing is finalized.
Which locations do you cover?
United States, Canada, and the Caribbean. We also support remote and secure facilities (including air-gapped) with coordinated access windows and named engineer teams.
What information do you need for a quote?
Please provide manufacturer, model family, serial numbers, configurations (shelves, controllers, drives), site locations, desired SLA (9×5 or 24×7), and any compliance requirements. A recent BOM or inventory export speeds things up.
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