Do you support EOSL storage platforms?

Yes. ETS continues support well past OEM end-of-support dates for platforms like Hitachi VSP, IBM FlashSystem/Storwize, NetApp FAS/AFF, and Dell EMC Unity/VNX/Isilon. We combine local spares, Level-3 engineering, and proven RMA logistics to maximize uptime and extend asset ROI.

What SLAs do you offer?

We offer 9×5 Next Business Day and 24×7 with 4-hour response, including onsite field service, advance replacement, and remote troubleshooting. We tailor sparing and escalation to your sites and criticality to meet response and repair-time objectives.

How does parts sparing work?

We stage critical FRUs locally or regionally based on your installed base and chosen SLA. Non-critical items ship NBD. All parts are tested and serialized, with documented chain-of-custody and RMA verification.

How fast can you onboard a new site?

Most sites go live in 3–10 business days after we receive the asset list (make/model/serial/config), complete a quick health check, and confirm site access. For urgent needs, we can start interim coverage while sparing is finalized.

Which locations do you cover?

United States, Canada, and the Caribbean. We also support remote and secure facilities (including air-gapped) with coordinated access windows and named engineer teams.

What information do you need for a quote?

Please provide manufacturer, model family, serial numbers, configurations (shelves, controllers, drives), site locations, desired SLA (9×5 or 24×7), and any compliance requirements. A recent BOM or inventory export speeds things up.

XTekProtect™ • Third-Party Storage Maintenance

Third-Party Storage Maintenance for Hitachi, IBM Tape & Disk, NetApp & Dell EMC

Cut storage support costs, extend hardware life, and keep SLAs tight. ETS delivers engineer-led storage maintenance with clear response targets, intelligent parts stocking, and coverage across the U.S., Canada, and the Caribbean.

Get a Same-Day Quote View Supported Coverage

Service Regions

U.S. • Canada • Caribbean

Onsite coverage mapped to metro areas; remote triage available.

Common SLAs

24×7×4 Onsite 24×7 NBD 9×5 NBD Custom

Engineer response in minutes; restore tracking on every ticket.

Why ETS

Parts Transparency. Real SLAs. Post-EOSL Stability.

Multi-vendor expertise: Hitachi Vantara, IBM (Tape & Disk), NetApp, Dell EMC.
Forward-stocked FRUs based on failure profiles and criticality.
Health-check at kickoff + stability-first firmware strategy.
Quarterly ops review: tickets, CTTR, sparing hits/misses, roadmap.

50–70% savings vs OEM renewals (typical market range; varies by SLA and locations)

Hitachi Storage Maintenance

Enterprise SAN/NAS platforms: VSP, HUS/HUS-VM, AMS, G-series/N-series, and OEM variants. We maintain block/file arrays with clear sparing plans and EOSL roadmaps.

Examples: VSP 5xxx/5600, VSP G200–G900, HUS-VM, AMS 2x00

IBM Tape & Disk Maintenance

LTO libraries and TS-series drives plus Storwize/DS/XIV disk families. Robotics QA (picker, elevator, slot mapping) and verified drive swaps included.

Examples: TS3100/3200/4300/4500; 3584/TS3500; LTO5–LTO9; Storwize & DS families

NetApp Third-Party Support

AFF/FAS controllers, shelves, I/O modules, NVRAM, PSUs, and disk/SSD carriers. Mixed-gen shelf support with stability-first planning.

Examples: AFF A-series; FAS families; DS/NS shelves

Dell EMC Storage Maintenance

Unity/VNX/VMAX/Isilon/SC/EqualLogic portfolios with one contract, one SLA, one operations team— ideal for mixed estates and post-warranty stabilization.

Examples: Unity/Unity XT, VNX/VNXe, VMAX (legacy), SC/Compellent, EqualLogic

24×7×4 Onsite

Always-on remote triage; onsite parts + labor target in 4 hours (metro coverage). CTTR tracked.

Proactive sparing on critical FRUs
Change control + maintenance windows
Compliance docs upon request

24×7 NBD

Round-the-clock remote with next-business-day onsite. Balanced cost for prod & QA tiers.

Same engineer familiarity
Quarterly ops review
Media retention options

9×5 NBD

Cost-efficient coverage for non-critical arrays, shelves, and labs—still with clear SLAs.

Ticket runbooks per asset
Parts visibility dashboard
Co-term across OEMs/sites

Request a Quote

Submit models, serials, locations, and desired SLA. We’ll reply with an apples-to-apples quote showing coverage, parts plan, and response targets.

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📞 Call us at (833) 674-7198 ✉️ Email Sales

Do you support post-EOSL systems?

Yes—our spares program and engineer playbooks are built for stable post-EOSL operation with clear SLA targets.

How fast can you start coverage?

Typically within days once configurations are validated and sparing is initialized; urgent bridge coverage available.

Can you co-term mixed OEMs and sites?

Yes—co-term contracts across Hitachi, IBM Tape & Disk, NetApp, and Dell EMC with one SLA and consolidated billing.

What savings should we expect vs OEM?

Market comparisons often cite 50–70% vs OEM renewals; your exact savings depend on SLA, locations, and parts profile.

What’s different about ETS’s tape library support?

Tape robotics require library-specific QA (picker, elevator, slot mapping). Our maintenance includes preventative alignment and verified drive swaps.