Do you support EOSL storage platforms?

Yes. ETS continues support well past OEM end-of-support dates for platforms like Hitachi VSP, IBM FlashSystem/Storwize, NetApp FAS/AFF, and Dell EMC Unity/VNX/Isilon. We combine local spares, Level-3 engineering, and proven RMA logistics to maximize uptime and extend asset ROI.

What SLAs do you offer?

We offer 9×5 Next Business Day and 24×7 with 4-hour response, including onsite field service, advance replacement, and remote troubleshooting. We tailor sparing and escalation to your sites and criticality to meet response and repair-time objectives.

How does parts sparing work?

We stage critical FRUs locally or regionally based on your installed base and chosen SLA. Non-critical items ship NBD. All parts are tested and serialized, with documented chain-of-custody and RMA verification.

How fast can you onboard a new site?

Most sites go live in 3–10 business days after we receive the asset list (make/model/serial/config), complete a quick health check, and confirm site access. For urgent needs, we can start interim coverage while sparing is finalized.

Which locations do you cover?

United States, Canada, and the Caribbean. We also support remote and secure facilities (including air-gapped) with coordinated access windows and named engineer teams.

What information do you need for a quote?

Please provide manufacturer, model family, serial numbers, configurations (shelves, controllers, drives), site locations, desired SLA (9×5 or 24×7), and any compliance requirements. A recent BOM or inventory export speeds things up.

Third-Party Storage Maintenance | Hitachi • IBM Tape & Disk • NetApp • Dell EMC

XTekProtect™ • Storage Maintenance

Storage Maintenance & Third-Party Support for Hitachi, IBM Tape & Disk, NetApp, and Dell EMC

Cut storage support costs, extend hardware life, and keep SLAs tight. ETS delivers 24×7×365 storage maintenance with guaranteed response, certified field engineers, and intelligent parts stocking across your multi-vendor estate.

Get a Same-Day Quote View Supported Models

Service Regions

U.S. • Canada • Caribbean

Onsite coverage mapped to metro areas; remote triage worldwide.

SLAs

24×7×4 Onsite 24×7 NBD 9×5 NBD Custom

Engineer remote response in minutes; clear-to-restore tracking.

Why ETS

Parts Transparency. Real SLAs. Post-EOSL Stability.

Specialized OEM expertise: Hitachi Vantara, IBM (Tape & Disk), NetApp, Dell EMC
Forward-stocked FRUs based on failure profiles
Health-check at kickoff + firmware strategy
Quarterly ops review: tickets, CTTR, spares hits/misses

50–70% savings vs OEM renewals (typical market range)

Hitachi Storage Maintenance

Enterprise SAN/NAS platforms: VSP, HUS/HUS-VM, AMS, G-series/N-series, and OEM variants. We maintain block/file arrays with clear sparing plans and EOSL roadmaps.

Examples: VSP 5xxx/5600, VSP G200–G900, HUS-VM, AMS 2x00

IBM Tape & Disk Maintenance

LTO libraries and TS-series drives plus Storwize/DS/XIV disk families. Robotics QA (picker, elevator, slot mapping) and drive swap verification are included.

Examples: TS3100/3200/4300/4500, 3584/TS3500; LTO5–LTO9. Storwize V3xxx/V5xxx; DS4xxx/5xxx; XIV (legacy).

NetApp Third-Party Support

AFF/FAS controllers, shelves, I/O modules, NVRAM, PSUs, and disk/SSD carriers. Mixed-gen shelf support with stability-first firmware planning.

Examples: AFF A-series; FAS22xx–62xx/80xx; DS/NS shelves.

Dell EMC Storage Maintenance

Unity/VNX/VMAX/Isilon/SC/EqualLogic portfolios with one contract, one SLA, one NOC—ideal for mixed estates and post-warranty stabilization.

Examples: Unity/Unity XT, VNX/VNXe, VMAX (legacy), Isilon/PowerScale (select), SC/Compellent, EqualLogic.

24×7×4 Onsite

Always-on remote triage; onsite parts + labor target in 4 hours (metro coverage). CTTR tracked.

Proactive sparing on critical FRUs
Change control + maintenance windows
Compliance docs upon request

24×7 NBD

Round-the-clock remote with next-business-day onsite. Balanced cost for prod & QA tiers.

Same engineer familiarity
Quarterly ops review
Media retention options

9×5 NBD

Cost-efficient coverage for non-critical arrays, shelves, and labs—still with clear SLAs.

Ticket runbooks per asset
Parts visibility dashboard
Co-term across OEMs/sites

How We Reduce Risk

Stabilize first: Health check + error log pull + firmware plan at kickoff.
Parts where you need them: Forward-stock critical FRUs to cut MTTR.
Clear runbooks: Common faults, swap guides, dependencies.
Quarterly review: Tickets, CTTR, sparing hits/misses, EOSL roadmap.

Request a Quote

Send models, serials, locations, and desired SLA. We’ll reply with an apples-to-apples quote showing coverage, parts plan, and response targets.

Do you support post-EOSL systems?

Yes—our spares program and engineer playbooks are built for stable post-EOSL operation with clear SLA targets.

How fast can you start coverage?

Typically within days once configurations are validated and sparing is initialized; urgent bridge coverage available.

Can you co-term mixed OEMs and sites?

Yes—co-term contracts across Hitachi, IBM Tape & Disk, NetApp, and Dell EMC with one SLA and consolidated billing.

What savings should we expect vs OEM?

Market comparisons often cite 50–70% vs OEM renewals; your exact savings depend on SLA, locations, and parts profile.

What’s different about ETS’s tape library support?

Tape robotics require library-specific QA (picker, elevator, slot mapping). Our maintenance includes preventative alignment and verified drive swaps.

Get a Same-Day Quote See Supported Models

See Full List of all End of Support Life Servers and Storage
https://www.extendedtechsolutions.com/eosl-product-list

IBM Third-Party Maintenance Storage Support

From complex IBM Power Systems (pSeries, iSeries) to robust IBM storage
solutions (FlashSystem, Storwize), our Level 3 engineers provide seamless
IBM third-party support. We offer comprehensive coverage that extends
beyond IBM's warranty timelines. Avoid costly migration projects and
maintain your existing IBM hardware with flexible SLAs that prioritize your
business needs, not the manufacturer's sales cycle.

NetApp Storage Support & TPM Services

Keep your mission-critical NetApp systems—including the entire NetApp
FAS and E-Series line—running at peak efficiency. Our NetApp third-party
maintenance is a cost-effective alternative to OEM contracts, providing
dedicated engineers deeply experienced with ONTAP environments. We
guarantee rapid response and comprehensive hardware support to
maximize your ROI on all current and EOSL NetApp devices.

Dell EMC Storage & Server Third-Party Support

Maintain your sprawling Dell EMC environment with expert support for both
Dell PowerEdge servers and core EMC storage platforms (VNX, Unity, Isilon).
Our Dell EMC third-party support ensures seamless integration and high
performance across your data center. We provide flexible SLAs and parts
management to eliminate downtime, ensuring your Dell EMC hardware
delivers consistent results without the OEM price tag.

Why Choose Extended Technical Solutions for Multi-Vendor TPM?

Unmatched Cost Savings and Contract Flexibility
Save up to 70% on support contracts compared to OEM renewal prices.Choose flexible Service Level
Agreements (SLAs) tailored to your needs, including 24x7x365 coverage with 4-hour response times

Localized, Level 3 Engineering Support
Immediate access to Level 3 certified engineers—not a call center or junior staff.
Engineers are certified across Hitachi, IBM, NetApp, and Dell EMC for true multi-vendor troubleshooting.

Extending Hardware ROI (End-of-Service-Life)
Our contracts have no expiration date. We continue to support your hardware long past the OEM's
announced EOSL date, maximizing your return on investment. Guaranteed local parts sparing to ensure quick repairs