Extend Your Hardware's Lifespan with Elite Third Party Maintenance
Dependable third party maintenance support for servers, storage systems, and network equipment from our proven IT maintenance services.
Trusted Support for Leading OEMs, Including
70 %
Max Cost Savings
24/7/365
Global Support
L3
Engineer Access
4-Hour
Guaranteed SLA
Our Services
With third party maintenance providers, you can stop OEM contracts from draining your budget. We extend your hardware’s life and slash support costs, all on your terms.
Server Maintenance
Breathe new life into your critical systems and watch costs plummet while uptime soars – discover server management services for Dell, HPE, IBM, and Lenovo servers.
Storage Maintenance
Take control of your Storage Maintenance through flexible SLAs; we cover Dell, EMC, NetApp, HPE, Hitachi and IBM storage systems with proactive sparing.
Network Maintenance
End-to-end support for Cisco, Juniper and Brocade networking: multi-site coverage with 24×7×4 options, ensuring you always stay online, without any downtime.
Why Choose TPM Over OEM Contracts?
Maintain complete control over your hardware lifecycle and gain superior service at a fraction of OEM cost.
Maximize Budget Efficiency
Reclaim budgets currently locked in rigid OEM contracts. Perfect for EOL or EOSL hardware, our support and maintenance services let you extend proven infrastructure years longer while dramatically reducing unnecessary expenses and freeing capital for strategic growth. Now you can ensure your infrastructure functions seamlessly while you allocate resources to what actually matters.
24×7 Level-3 Engineers
Skip scripted troubleshooting and connect instantly with seasoned Level-3 engineers. Real human expertise means easy troubleshooting and not wasting time on interacting with bots or automated scripts that can confuse users. Get IT support maintenance solutions delivered at a faster speed, keeping your complex systems running smoothly around the clock with confidence.
Flexible SLAs & Onsite Parts
Choose exactly the service level your operations demand. From next-business-day to 4-hour onsite response, with regional spares and local technicians ready to act, every issue is resolved swiftly so downtime becomes a distant memory. Only pay for what you want, and get what you have paid for.
Our Core Services
Enterprise third-party maintenance support designed to protect your uptime.
Server Maintenance
Ensure your critical servers continue running efficiently even after OEM support ends. Our professional server support helps extend hardware lifespan while reducing costly vendor contracts. Keep your infrastructure reliable with proactive monitoring, rapid support, and expert engineering assistance.
- Multi-vendor server support across major brands
- 24×7 Level-3 engineer access for fast issue resolution
- Cost-effective post-warranty maintenance programs
Storage Maintenance
Guard your data setup with trusted storage maintenance built to boost speed and uptime. We back enterprise storage units well beyond standard vendor warranties. Our data center maintenance helps businesses manage costs while keeping secure and swift data access. Storage is the backbone of your operations, and we treat it like one.
- Support for SAN, NAS, and hybrid storage systems
- Rapid replacement parts and regional spare availability
- Proactive diagnostics to prevent data system failures
Network Maintenance
Keep your network infrastructure stable, secure, and performing at its best. Our network maintenance services provide expert support for switches, routers, and other critical devices to ensure uninterrupted connectivity across your organization.
- Maintenance for switches, routers, and firewalls
- 24×7 troubleshooting by certified network engineers
- Flexible SLAs with fast onsite response options
XTEKPROTECT™ — Proactive Third-Party Support
- 8×5 Next Business Day
- 24×7×365 / 4-Hour Onsite
- Direct access to L3 engineers
- Web/phone/portal ticketing
- Replacement parts & onsite engineer included
“We realized over $1.5M in savings over three years by migrating end-of-service storage and server contracts to ETS.”
— IT Infrastructure Manager, Fortune 500 Manufacturing
Frequently Asked Questions
Everything you need to know about our third-party maintenance, SLAs, and coverage.
1. How much can we save against standard vendor support?
Most clients lower maintenance costs by 40 to 70 percent compared to standard renewals while maintaining incredible speeds.
2. Do you cover older and legacy system hardware?
Yes. We specialize in expanding the life of stable hardware well beyond the original vendor support window.
3. What service level agreements are available to choose from?
We offer Next Business Day and 4 hour onsite response options to fit your exact operational needs perfectly.
4. What details do you need to build a quote?
We need hardware models, serial numbers, total quantities, physical locations, and your desired service level agreement.
5. Do you sell directly to regular end users?
No. We operate entirely through channel partners, resellers, and managed service providers to protect your business relationships.
6. Can I offer your services under my own company brand?
Yes. Our services are completely white labeled for you to confidently sell under your own respected name.
7. Do you use scripted basic troubleshooting steps first?
No. We completely skip basic scripts and connect you directly with certified Level 3 engineers right away.
8. Will you handle the replacement parts and the shipping?
Yes. We stock local replacement parts and handle all logistics for incredibly fast onsite hardware repairs.
9. What exact brands do you currently support?
We support major brands including Dell, HPE, IBM, Cisco, NetApp, Hitachi, and Lenovo hardware setups.
10. Do you provide a platform to manage all my tickets?
Yes. We provide a custom partner portal to manage quotes, tickets, assets, and overall client renewals easily.
Extended Technical Solutions helped us significantly reduce our data center maintenance costs without compromising reliability. Their engineers respond quickly, and the support quality has been excellent. We were able to extend the life of our servers and storage systems while keeping our operations running smoothly.
Get in touch
Let’s discuss how we can simplify your operations and accelerate growth.