Third-Party Maintenance for
Servers, Storage & Network
Hardware

Extended Tech Solutions delivers dependable third-party maintenance services for servers, storage, and network equipment, helping enterprises and resellers cut support costs by up to 70%, extend hardware lifecycles, and replace expensive OEM contracts with flexible, engineer-led coverage.

Trusted Support for Leading OEMs, Including:
Oracle Sun
Nutanix
HPE
EMC²
Hitachi
NetApp
Cisco
Juniper
Supermicro
Oracle Sun
Nutanix
HPE
EMC²
Hitachi
NetApp
Cisco
Juniper
Supermicro
70%Max Cost Savings
24/7/365Global Support
L3Engineer Access
4-HourOnsite SLA

Our Services

With third party maintenance providers, you can stop OEM contracts from draining your budget. Therefore, We extend your hardware's life and slash support costs, all on your terms.

Server Maintenance

Breathe new life into your critical systems and watch costs plummet while uptime soars – discover server management services for Dell, HPE, IBM, and Lenovo servers.

Supported Platforms

Dell PowerEdge · HPE ProLiant · IBM Power · Lenovo · Supermicro

Storage Maintenance

Take control of your Storage Maintenance through flexible SLAs; we cover Dell, EMC, NetApp, HPE, Hitachi and IBM storage systems with proactive sparing.

Supported Platforms

NetApp · Dell EMC · HPE Nimble · Hitachi · IBM

Network Maintenance

End-to-end support for Cisco, Juniper and Brocade networking: multi-site coverage with 24×7×4 options, ensuring you always stay online, without any downtime.

Supported Platforms

Cisco Nexus/Catalyst · Juniper EX/MX · Brocade VDX · F5 BIG-IP

Flagship SLA Support

XTEKPROTECT™ Unified SLA

Consolidate multi-vendor server, storage, and networking hardware under a single SLA contract. Choose from Next Business Day support to mission-critical 24x7x365 coverage with a 4-hour onsite engineer response.

Explore SLA structures
On-Demand Support

Time & Material

On-demand technical support and pay-as-you-go maintenance without long-term contract commitments. Perfect for non-critical assets and remote deployments.

Why Choose Third-Party Maintenance Over OEM Contracts?

Maintain complete control over your hardware lifecycle and gain superior service at a fraction of OEM cost.

ETS technician working on server hardware

Maximize Budget Efficiency

As a result, third-party maintenance providers like ETS help you reclaim budgets locked in rigid OEM contracts. Perfect for EOL or EOSL hardware, our support and maintenance services let you extend proven infrastructure years longer while dramatically reducing unnecessary expenses and freeing capital for strategic growth. Now you can ensure your infrastructure functions seamlessly while you allocate resources to what actually matters.

24×7 Level-3 Engineers

Skip scripted troubleshooting and connect instantly with seasoned Level-3 engineers. Real human expertise means easy troubleshooting and not wasting time on interacting with bots or automated scripts that can confuse users. Get IT support maintenance solutions delivered at a faster speed. Overall, keeping your complex systems running smoothly around the clock with confidence.

Flexible SLAs & Onsite Parts

Choose exactly the service level your operations demand. From next-business-day to 4-hour onsite response, with regional spares and local technicians ready to act, every issue is resolved swiftly so downtime becomes a distant memory. Only pay for what you want, and get what you have paid for.

How ETS Delivers Superior IT Maintenance

Our Core Services

Enterprise third-party maintenance support designed to protect your uptime.

Server maintenance technician

Server Maintenance

Ensure your critical servers continue running efficiently even after OEM support ends. Our third-party server maintenance covers Dell, HPE, IBM, Lenovo, and Supermicro hardware under flexible post-warranty support agreements. This means your professional server support extends hardware lifespan while reducing costly vendor contracts. As a result, your infrastructure stays reliable with proactive monitoring, rapid support, and expert engineering assistance.

  • Multi-vendor server support across major brands
  • 24×7 Level-3 engineer access for fast issue resolution
  • Cost-effective post-warranty maintenance programs
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Enterprise Storage & Network Coverage

Storage Maintenance

Guard your data setup with trusted storage maintenance built to boost speed and uptime. We back enterprise storage units well beyond standard vendor warranties. Businesses managing costs while maintaining secure data access rely on our data center maintenance expertise. Storage is the backbone of your operations, and we treat it like one. Additionally, third-party storage maintenance from ETS extends coverage for Dell EMC, NetApp, Hitachi, and IBM systems well beyond manufacturer end-of-support dates.

  • Support for SAN, NAS, and hybrid storage systems
  • Rapid replacement parts and regional spare availability
  • Proactive diagnostics to prevent data system failures
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Storage maintenance engineer
Network maintenance engineer

Network Maintenance

Keep your network infrastructure stable, secure, and performing at its best. In addition, our network maintenance services provide expert support for switches, routers, and other critical devices to ensure uninterrupted connectivity across your organization. We provide third-party network maintenance for Cisco, Juniper, Brocade, and F5 infrastructure under single or multi-site contracts.

  • Maintenance for switches, routers, and firewalls
  • Coverage for Cisco, Juniper, Brocade, and F5 hardware
  • Single or multi-site contract flexibility
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Service Value Analysis

Third-Party Maintenance vs OEM: The Numbers

Organizations that switch to third-party IT maintenance providers typically save between 40–70% compared to OEM support contracts. For hardware approaching or past end-of-service-life (EOSL), third-party maintenance is often the only cost-effective option — allowing businesses to extend proven infrastructure for years without forced upgrades. Furthermore, ETS provides multi-vendor third-party maintenance across servers, storage, and networking under a single contract with one point of contact.

“We realized over $1.5M in savings over three years by migrating end-of-service storage and server contracts to ETS.”

IT Infrastructure Manager, Fortune 500 Manufacturing

OEM Maintenance Agreements

  • Rigid three-year refresh cycles forcing early upgrades
  • High premium renewal rates on older, stable hardware
  • Tiered scripted call center support causing delayed escalations
  • Forced software updates that may disrupt production settings

ETS Maintenance Solutions

  • Hardware life extensions of 3 to 7 years past EOSL
  • Average savings of 40% to 70% compared to OEM support
  • Direct telephone access to Level 3 field support engineers
  • Flexible service level agreements tailored to your data center
Customer Feedback

Infrastructure Reliability Trust

Read how enterprise data center operators and managed service providers lower their operating costs with our support.

Moving our post-warranty storage and server maintenance to ETS helped us lower support costs significantly while maintaining excellent reliability.

Director of Infrastructure

North American Logistics Provider

As a managed service provider, we rely on ETS for white-label support. Their L3 engineers are responsive, and parts are always available locally.

VP of Managed Services

Enterprise IT Integrator

ETS provides reliable coverage across our multi-vendor hardware. Having one point of contact for Dell, HPE, and Cisco equipment simplifies our operations.

Systems Administrator

Regional Financial Institution

FAQ

Common Questions

Find details about our service level agreements, multi-vendor support, and channel-only operations model.

1. How much can we save against standard vendor support?
Most clients save 40–70% compared to OEM renewal pricing. Savings vary based on hardware age, brand mix, and SLA tier selected, but the reduction is significant — especially for EOL and EOSL equipment.
2. Do you cover older and legacy system hardware?
Yes. We specialize in post-warranty and end-of-support-life hardware. Our parts inventory and engineer expertise extend well beyond the dates OEMs publish as their final support dates.
3. What service level agreements are available to choose from?
We offer Next Business Day, 4-Hour Onsite, and 24×7×4 SLA options. Agreements can be mixed across devices and locations so critical assets get faster response times.
4. What details do you need to build a quote?
A hardware inventory list with make, model, and serial numbers is all we need to start. We'll return a full cost comparison and SLA proposal within 24 business hours.
5. Do you sell directly to regular end users?
No. ETS operates exclusively through the channel — resellers, MSPs, brokers, and solution providers. We do not compete with our partners for end-user relationships.
6. Can I offer your services under my own company brand?
Yes. We offer a white-label support program that lets channel partners present our maintenance services under their own brand, with ETS operating invisibly in the background.
7. Do you use scripted basic troubleshooting steps first?
Never. Our engineers skip scripted Tier 1 flows and engage directly with the technical issue. You reach a Level-3 engineer on the first call, every time.
8. Will you handle the replacement parts and the shipping?
Yes. We manage our own regional parts depots and coordinate all logistics. Parts are tested, certified, and dispatched to meet your contracted SLA response window.
9. What exact brands do you currently support?
We support Dell, HPE, IBM, Lenovo, Supermicro, NetApp, EMC, Hitachi, Cisco, Juniper, Brocade, F5, Oracle/Sun, Nutanix, and many others. Contact us if your specific hardware isn't listed.
10. Do you provide a platform to manage all my tickets?
Yes. The XTEKPROTECT portal gives you a centralized dashboard to open, track, and manage all maintenance tickets, SLA status, and parts dispatch in real time.

Get a Custom Support Quote

Provide your target manufacturer assets and SLA preferences. We'll deliver a tailored proposal within 24 hours.

CHANNEL TRUST

Reseller Sparing Depots

Every quote triggers automatic validation across our regional depots. We pre-stage spares for all contracted manufacturers within 50 miles of your customer site.

40+ Combined Years Expertise

Channel engineers supporting complex SAN/Server deployments.

Strict White-Label Safeguards

Full account ownership remains 100% yours.

We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable — faster responses, less downtime, and real savings. It just feels more practical.

IT Infrastructure DirectorVerified Partner