XTEKPROTECT™ Third-Party Maintenance

Server Maintenance for Dell, HPE, IBM, Cisco, Lenovo & Supermicro

Enterprise-grade support for Dell PowerEdge, HPE ProLiant, IBM Power, Cisco UCS, Lenovo ThinkSystem, and Supermicro — with 24×7×4 or 8×5 NBD SLAs, rapid parts logistics, and engineer-first response.

Get Your Quote View Plans & SLAs

Dell PowerEdge
HPE ProLiant
IBM Power
Cisco UCS
Lenovo ThinkSystem
Supermicro

Multi-VendorServers • Storage • Network

24×7×4or 8×5 NBD SLAs

EOSL SupportExtend lifecycle

NationwideOnsite engineers

Why organizations choose TPM over OEM

Lower total cost with flexible contracts and no vendor lock-in.
Coverage for EOSL gear to defer refresh and maximize ROI.
Engineer-first response and real spares inventory to reduce downtime.

What we service

Dell PowerEdge, HPE ProLiant, IBM Power, Cisco UCS, Lenovo, Supermicro.

Dell PowerEdgeHPE ProLiantIBM Power Cisco UCSLenovoSupermicro

Looking up EOSL?

See our EOSL Product List to identify models that benefit most from TPM coverage.

Plans & SLAs

Plan	Coverage	SLA	Includes
8×5 / NBD	Business hours	Next business day onsite	Help desk, remote diagnostics, advance parts, onsite engineer
24×7×4	Round-the-clock	4-hour onsite response	Priority dispatch, expedited parts, continuous support
Custom / Hybrid	Mix by site/asset	As required	Parts-only, monitoring, quarterly service reviews

What sets ETS apart

Real spares inventory to back SLAs with parts, not promises.
Senior triage so cases start with engineers, not scripts.
Transparent reporting with ticket metrics and RCAs.
No-hassle RMAs with advance replacement workflows.

Break/Fix when you’re not under contract

Need a one-time repair? We’ll fix it, then add the asset to XTEKPROTECT. Convert within 30 days and we’ll credit diagnostics toward your first-year contract. Start Break/Fix →