VMware Support Services

🔧 What Is Third-Party VMware Support?

Third-party VMware support provides an alternative maintenance, troubleshooting, and assistance for VMware environments outside of VMware's official support agreements (SnS) and designed specifically for businesses using perpetually licensed VMware products.

This typically includes support

  • vSphere, ESXi, and vCenter (various versions)

  • Legacy or end-of-support VMware versions

  • Backup, recovery, and performance tuning

  • Configuration, patching, and security hardening

  • Licensing advisory or optimization

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Reactive Service Approach Included
Technical support break/fix👍
Upgrade and migration assistance👍
Up to 50% savings👍
Assigned support engineers👍
Support for any version without forced upgrade👍
Integration support👍
Performance support👍
30-min response for critical issues👍
6-hour resolution target for critical issues👍

🖥️

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🛠️ VMware Services We Offer

  • Remote and onsite support for vSphere (including ESXi and vCenter), vSAN, vRealize Suite, VCD, SRM and NSX

  • Emergency outage resolution (24/7 options)

  • Upgrade planning & version compatibility consultation

  • Proactive patching and security hardening

  • Backup and disaster recovery strategies

  • Performance monitoring and tuning

  • Custom licensing support or migration planning (to alternatives like Proxmox, Hyper-V, or Nutanix AHV)

🧰What is included in our VMware Support

Proactive Service Included
Proactive health checks👍
On-site technical support👍
License entitlement validation👍
Solution architecture validation👍
License audit support👍
Interoperability validation👍
Feature enhancements without upgrades👍
Proactive security approach👍

You don’t need to switch platforms just to stay supported. And there’s no reason to give up your perpetual licenses for recurring subscription fees.

Give us a call and one of our experts will discuss how to save and continue using what you own.

Third-Party VMware Support | XtekProtect

✨ Enterprise-Grade Support

We provide 24/7 support for vSphere, vCenter, ESXi, and legacy VMware environments—even those no longer supported by VMware.

💸 Reduce Costs

Cut your support costs by up to 70% with our flexible third-party support plans customized to your business needs.

⌛ Extend Lifespan

Maintain older VMware versions without pressure to upgrade. We’ll keep your systems secure and reliable.

🚀 Fast SLAs

Enjoy quick response times and hands-on engineering support from VMware-certified experts who understand real-world enterprise environments.

Contact us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!

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