VMware Support Services
🔧 What Is Third-Party VMware Support?
Third-party VMware support provides an alternative maintenance, troubleshooting, and assistance for VMware environments outside of VMware's official support agreements (SnS) and designed specifically for businesses using perpetually licensed VMware products.
This typically includes support
vSphere, ESXi, and vCenter (various versions)
Legacy or end-of-support VMware versions
Backup, recovery, and performance tuning
Configuration, patching, and security hardening
Licensing advisory or optimization
Reactive Service Approach | Included |
---|---|
Technical support break/fix | 👍 |
Upgrade and migration assistance | 👍 |
Up to 50% savings | 👍 |
Assigned support engineers | 👍 |
Support for any version without forced upgrade | 👍 |
Integration support | 👍 |
Performance support | 👍 |
30-min response for critical issues | 👍 |
6-hour resolution target for critical issues | 👍 |
🖥️
🛠️ VMware Services We Offer
Remote and onsite support for vSphere (including ESXi and vCenter), vSAN, vRealize Suite, VCD, SRM and NSX
Emergency outage resolution (24/7 options)
Upgrade planning & version compatibility consultation
Proactive patching and security hardening
Backup and disaster recovery strategies
Performance monitoring and tuning
Custom licensing support or migration planning (to alternatives like Proxmox, Hyper-V, or Nutanix AHV)
🧰What is included in our VMware Support
Proactive Service | Included |
---|---|
Proactive health checks | 👍 |
On-site technical support | 👍 |
License entitlement validation | 👍 |
Solution architecture validation | 👍 |
License audit support | 👍 |
Interoperability validation | 👍 |
Feature enhancements without upgrades | 👍 |
Proactive security approach | 👍 |
You don’t need to switch platforms just to stay supported. And there’s no reason to give up your perpetual licenses for recurring subscription fees.
Give us a call and one of our experts will discuss how to save and continue using what you own.
✨ Enterprise-Grade Support
We provide 24/7 support for vSphere, vCenter, ESXi, and legacy VMware environments—even those no longer supported by VMware.
💸 Reduce Costs
Cut your support costs by up to 70% with our flexible third-party support plans customized to your business needs.
⌛ Extend Lifespan
Maintain older VMware versions without pressure to upgrade. We’ll keep your systems secure and reliable.
🚀 Fast SLAs
Enjoy quick response times and hands-on engineering support from VMware-certified experts who understand real-world enterprise environments.
Contact us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!