Third-Party VMware Support for vSphere, vSAN & NSX
Lower cost, avoid forced refreshes, and keep SLAs tight. ETS delivers stabilization, hardening baselines, upgrade planning, and rapid incident response across your VMware by Broadcom estate.
Why Third-Party Support for VMware?
- Avoid lock-in shocks: Subscription licensing & bundle changes can spike costs; we model options and keep you stable during renewals.
- Lifecycle clarity: We plan safe upgrades/migrations or interim hardening so you can move on your schedule.
- Security baseline: We implement vSphere hardening controls and track drift in quarterly reviews.
- Real SLAs: 24×7×4, 24×7 NBD, or custom—with clear parts and escalation pathways.
What We Do (and Don’t)
- Stabilization runbooks, incident response, RCA
- vSAN-aware maintenance windows & capacity checks
- vCenter/ESXi lifecycle & firmware/HCL alignment
- NSX change control & rollback plans
- We do NOT alter proprietary ESXi kernels or closed-source drivers.
vSphere / ESXi
vCenter, ESXi hosts, DRS/HA, Lifecycle Manager, certificates, logging.
- Hardening baseline & drift remediation
- Host remediation windows, image/cluster profiles
- Backup/restore checks for vCenter & config
vSAN
Cluster health, policy-based storage, HCL/firmware alignment.
- Proactive disk group & resync risk checks
- Maintenance mode planning & object repair times
- Upgrade choreography for minimal impact
NSX
Segments, T1/T0, DFW, load balancing, certificate/PKI.
- Change windows & rollback playbooks
- North-south/east-west policy validation
- Upgrade & interop planning with vSphere
Lifecycle Facts You Should Know
- vSphere & vSAN 7.x: Plan risk-based upgrades (we’ll align maintenance windows with your change control).
- Older lines: vSphere 6.0/6.5/6.7 are well past general support—stabilize and schedule migrations to reduce exposure.
- Security config: Use the official Security Configuration/Hardening Guides as your baseline; we track drift quarterly.
- Licensing & partners: Subscription-only licensing and fewer channel partners mean renewals should be planned early.
Note: ETS provides third-party operational support and planning. We do not distribute VMware software or entitlements.
What’s the difference between General Support and Technical Guidance?
Will licensing changes affect renewals and costs?
Can ETS act if our reseller/CSP lost authorization?
Do you align with the vSphere Security Configuration Guide?
Regional VMware Support
On-site coverage mapped to major metros; 24×7 remote response across North America & Caribbean.
VMware Support in Miami, FL
On-site & remote coverage across South Florida (Miami–Fort Lauderdale–West Palm Beach). vSphere, vSAN & NSX stabilization and lifecycle planning.
VMware Support in Dallas, TX
SLA-backed maintenance for enterprise & public sector in DFW. Hardening baselines, upgrade choreography, and vSAN-aware windows.
VMware Support in Chicago, IL
Coverage across Chicagoland with rapid incident response and risk-based roadmaps for vSphere 7.x & vSAN clusters.
VMware Support in New York, NY
NYC metro coverage for enterprise & financial services. Change control, rollback plans, and NSX policy validation.
VMware Support in Los Angeles, CA
LA/SoCal coverage with capacity planning, firmware/HCL alignment, and vCenter/ESXi lifecycle management.
VMware Support in Atlanta, GA
Southeast hub with 24×7 response, HA/DR testing coordination, and quarterly drift reviews against security baselines.
VMware Maintenance in Toronto, ON
Bilingual (EN/FR) support across the GTA. Post-EoGS stabilization and migration planning for VMware by Broadcom estates.
VMware Support in Jamaica
Regional Caribbean coverage with on-site coordination and remote VMware expertise. Support for vSphere, vSAN, and NSX environments in Kingston, Montego Bay, and surrounding areas.
VMware Support in Vancouver, BC
BC Lower Mainland coverage with vSAN health checks, object repair timing, and upgrade choreography for enterprise clusters.
VMware Support in San Juan, PR
Caribbean coverage with remote triage and scheduled on-site for regulated and enterprise environments.
VMware Support in Boston, MA
New England coverage with security hardening baselines, cert/PKI upkeep, and rollback playbooks.
VMware Support in Bay Area, CA
Silicon Valley/SF Bay coverage with scale planning, image-based cluster profiles, and drift remediation.
Related Services
Server Maintenance • Storage Maintenance • Post-EOSL Support • ITAD Buyouts