What is hyper-converged infrastructure (HCI)?

HCI combines compute and storage with intelligent software into scale-out building blocks that replace separate servers, storage networks and arrays. It’s used to simplify operations and scale on demand.

Do you support Nutanix, HPE SimpliVity, and Dell VxRail post-warranty/EOSL?

Yes. ETS provides third-party maintenance across Nutanix (NX and OEM variants), HPE SimpliVity, and Dell VxRail. We deliver clear SLAs, forward-stocked parts, and escalation runbooks aligned to each platform’s lifecycle.

How does third-party maintenance compare to OEM support?

TPM can reduce cost versus OEM renewals and avoid premature refresh pressure. We include hardware support, parts logistics, and engineering runbooks—while coordinating with customer-owned hypervisor and software subscriptions.

Can you help with upgrades and version alignment?

Yes. We assist with firmware/hypervisor alignment, upgrade planning, change windows, and rollback—coordinated with Nutanix AOS/PC, HPE SimpliVity software, or VxRail HCI System Software policies.

Hyper-Converged Third-Party Support | Nutanix • HPE SimpliVity • Dell VxRail | Extended Technical Solutions

XTekProtect™ • Hyper-Converged Support

Third-Party Support for Nutanix, HPE SimpliVity & Dell VxRail

Lower cost, avoid premature refreshes, and keep SLAs tight. ETS delivers hardware maintenance, parts logistics, and upgrade/runbook expertise across leading HCI platforms.

Get a Same-Day Quote See Supported Platforms

Service Regions

U.S. • Canada • Caribbean

Remote triage worldwide; on-site mapped to metro areas.

SLAs

24×7×4 Onsite 24×7 NBD 9×5 NBD Custom

Engineer response in minutes; clear-to-restore tracking.

Why Third-Party Support for HCI?

HCI collapses compute and storage into software-defined building blocks that scale linearly. OEM renewals and lifecycle gates can be costly and rigid. ETS keeps your clusters stable and supportable—without forced refresh pressure.

Reduce OPEX vs OEM renewals
Stability post-warranty/EOSL with proven runbooks
Transparent SLAs and parts visibility
Alignment with hypervisor and platform software policies

What We Cover

Node hardware: DIMMs, NVMe/SSD/HDD, PSUs, fans, controllers
Firmware alignment & upgrade planning with rollback
Hypervisor wiring/NPIV/MPIO, networking (LACP/VLANs)
Proactive sparing & forward-stocked FRUs for MTTR
Quarterly ops review: incidents, CTTR, sparing hits/misses

Nutanix Support

NX Series & OEM variants (Dell XC, Lenovo HX, HPE DX). AOS/Prism considerations respected.

Node repair & parts replacement
Firmware/hypervisor alignment windows
Runbooks for disk, NIC, PSU, DIMM faults

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Dell VxRail Support

VMware-optimized HCI system (vSAN/vSphere). We maintain node hardware and respect VxRail HCI System Software policies.

Hardware RMA & FRU logistics
vSAN-aware maintenance windows
Parts transparency & SLA tracking

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Lenovo HX Support

OEM-integrated Nutanix platform built on Lenovo ThinkAgile HX hardware. We support nodes, components, and firmware within HCI clusters.

Compute/storage component replacement
Firmware alignment and rollback
Lifecycle tracking and SLA reporting

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HPE SimpliVity Support

All-in-one HCI platform combining compute, storage, and data services. We support SimpliVity nodes and coordinate with OEM software environments.

Hardware replacement (CPU, memory, drives, PSUs)
Upgrade/change planning & rollback
HA/DR runbook alignment and version consistency

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How We Reduce Risk

Stabilize first: Health check, logs, firmware review.
Parts where you need them: Forward-stock critical FRUs near sites.
Clear runbooks: Fault trees, swap guides, dependencies.
Quarterly review: Tickets, CTTR, sparing profile, roadmap.

Request a Same-Day Quote

Send platform, node counts, locations, and desired SLA. We’ll return apples-to-apples pricing with coverage and parts strategy.

Can you coordinate with our hypervisor and platform subscriptions?

Yes—our maintenance windows and rollback plans align with Nutanix AOS/Prism Central, HPE SimpliVity software, or VxRail HCI System Software guidance.

Do you support mixed vendors and co-term contracts?

Yes—single SLA across Nutanix, SimpliVity, and VxRail with consolidated billing and co-term dates.

What about parts availability for older nodes?

We maintain vetted supply chains for FRUs and forward-stock where density justifies it. If OEM software de-qualifies newer firmware on legacy hardware, we plan safe alternatives.

Get a Same-Day Quote See Supported Platforms

Related Services

Server Maintenance • Storage Maintenance • Post-EOSL Support • ITAD Buyouts