Third-Party IT Hardware Support for Servers, Storage & Networking
CUSTOMERS IT EQUIPMENT IS OUR PRIORITY
"Our approach is different—we do what others can’t or won’t. The customer experience is the most important thing to us, by giving them the best support and attention they truly deserve."
We keep our promise and commitment through four key values:
Technical Expertise – Strong knowledge manufacturers.
Clear Communication – Continuous updates.
Limit Downtime – Proactive engineers that focus to solve your issues.
Our Team – People who care about your business.
Hardware Maintenance
Data Center Services
ITAD Buybacks
We exist so we can provide support
At Extended Technical Solutions, our mission is simple: extend the life of your IT infrastructure and reduce costs—by up to 70% compared to OEM support while providing the best support and service.
Our third-party maintenance solutions are built around your business needs. Whether you’re extending the life of end-of-support systems or covering assets beyond their base warranty, we deliver expert support across Servers, Storage, Networking, Virtualization, and Operating Systems — all at significant savings compared to OEM.
Click the manufacturer below to learn more. IBM, HPe, Dell, EMC, Cisco, NetApp and Hitachi.
Introducing XTEKPROTECT our Brand Support
"Protect your technology investment with XtekProtect. Our proactive support program ensures your hardware stays operational, minimizing downtime and delivering enterprise-level coverage at a fraction of OEM costs."
What is included in Service Levels Support we Offer
| Features | XtekProtect 8x5 Next Business Day |
XtekProtect 365 days 24x7x4 |
|---|---|---|
| Direct Access to Help Desk 24/7 365 | 👍 | 👍 |
| Create Ticket Through Website, Phone, or Portal | 👍 | 👍 |
| Ticket Response Within Minutes | 👍 | 👍 |
| Technical Phone Support | 👍 | 👍 |
| Replacement Parts | 👍 | 👍 |
| Onsite Engineer to Replace Parts | 👍 | 👍 |
| Parts do NOT Need to Be Returned | 👍 | 👍 |
| Item Not Covered — Need Fixed Now | 👍 | — |
“We offers flexible support option designed around your business needs — from 8x5 Next Business Day coverage for non-critical systems to full 24x7x365 with 4-hour onsite response for mission-critical environments. We will even customize an SLAs, to your needs and budget to get your business the right level of protection to keep your IT infrastructure running smoothly at all times.”
Extended Tech Solutions XTEKPROTECT Exclusive
Broken Now and Need Fixed Immediately we offer Time and Material. Even if its NOT on a Contract……. No Problem…… We will Fix and add to a contract.
For systems not covered under contract, we provides break/fix support on a Time-and-Materials basis.
Our expert engineers can quickly diagnose and resolve issues, with parts and labor billed per incident — ensuring you still get the help you need, when you need it.
Give us a call, we will help out.
Doing things the right way Testimonials
Frequently Asked Questions
How much can we save vs OEM support?
Most customers reduce maintenance costs by 40–70% vs OEM renewals while maintaining or improving response times.
Do you cover EOSL and legacy systems?
Yes. We extend the life of stable hardware beyond OEM end-of-support with spares and L3 engineers.
What SLAs are available?
8×5 Next Business Day and 24×7 4-hour onsite, with local sparing where available.
What do you need for a quote?
Models, serials, quantities, site locations, and preferred SLA. You’ll receive a tailored quote within one business day.
Contact Us
Extend Hardware Life, Slash Costs: Up to 70% Savings on Third-Party Server Maintenance
Reliable, multi-vendor support for your entire IT infrastructure—servers, storage, and network gear—from one trusted global partner.
70%
Max Cost Savings
24/7/365
Global Support
L3
Direct Engineer Access
4-Hour
Guaranteed SLA
Trusted Support for Leading OEMs, including:
Why Choose TPM Over OEM Contracts?
Maintain complete control over your IT hardware life cycle and gain superior service at a fraction of the OEM cost.
Maximize Budget Efficiency
Free up substantial budget tied up in mandatory, overpriced OEM maintenance, especially for EOL (End-of-Life) and EOSL hardware.
Direct Level 3 Engineer Access
Skip the scripted troubleshooting and call center queues. You are immediately connected with certified hardware specialists.
Global, Hassle-Free Logistics
A worldwide network of parts depots and technicians ensures fast, localized repair and maintenance services, everywhere.
Comprehensive Multi-Vendor Coverage
We provide complete support for your **data center maintenance** needs, regardless of the manufacturer or age of the equipment. Our core support includes:
- Dell PowerEdge, Compellent
- HP ProLiant, 3PAR
- IBM System x, Power Series
- Cisco UCS (Blade & Rack)
- NetApp Storage
- EMC & Hitachi VSP
- Juniper & Brocade
- Modular Systems
- Legacy & EOL Hardware
Flexible SLA Options
Choose the response time that aligns perfectly with your business needs and budget.
Tier 1: Mission Critical
4-HOUR ON-SITE RESPONSE
Tier 2: High Availability
NEXT BUSINESS DAY (NBD)
Tier 3: Remote Only
24/7 Remote Monitoring
"We realized over $1.5 million in savings over three years by migrating our end-of-service storage and server contracts to ETS. The service quality is better than the OEM."
— IT Infrastructure Manager, Fortune 500 Manufacturing
Read Client Success StoriesReady to Maximize Uptime and Minimize Cost?
Tell us about your hardware and receive a customized savings report within 24 hours.