Extend hardware life and cut support costs with XTEKPROTECT—our third-party IT maintenance program for servers, storage, and networking. We support Dell, HPE, IBM, Cisco, NetApp, and Hitachi with flexible SLAs (8×5, NBD, 24×7×4), rapid parts logistics, and direct access to expert engineers.
Compared to OEM contracts, customers routinely save up to 70% while maintaining reliability and uptime. Whether you need ticket-within-minutes response, onsite replacement, or help for gear the OEM no longer covers, we’ve got you.
Third-Party IT Maintenance with XTekProtect
Customized XTEKPROTECT IT Maintenance Plans
Save up to 70% compared to HPE, Dell, EMC, IBM, NetApp and Cisco with flexible Customized XTEKPROTECT IT Maintenance Plans of 8x5 or 24x7x4 and efficient support for your IT infrastructure.
| Features | XtekProtect 8x5 Next Business Day |
XtekProtect 365 days 24x7x4 |
|---|---|---|
| Direct Access to Help Desk 24/7 365 | 👍 | 👍 |
| Create Ticket Through Website, Phone, or Portal | 👍 | 👍 |
| Ticket Response Within Minutes | 👍 | 👍 |
| Technical Phone Support | 👍 | 👍 |
| Replacement Parts | 👍 | 👍 |
| Onsite Engineer to Replace Parts | 👍 | 👍 |
| Parts Do NOT Need to Be Returned | 👍 | 👍 |
| Item Not Covered — Need Fixed Now | 👍 | — |
Brands we support Click OEM to learn more
HPE DELL IBM Cisco NetApp Hitachi EMC
Other services we provide Click to learn more
Server Storage Networking Asset Disposal Buybacks
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