40–70% Lower Cost
Redirect the budget once spent on SmartNet into growth initiatives while keeping your proven infrastructure running securely beyond EOS and EOSL.
Stop Overpaying Cisco. Keep Your Network Running.
24×7 SLAs + 4-Hour Onsite
Choose 8×5 NBD or 24×7 with 4-hour onsite response, backed by locally staged Cisco-compatible spares positioned near your critical sites for rapid resolution.
Direct L3 Expertise
No call queues, no Tier-1 scripts. You get straight-to-senior-engineer access for Cisco Catalyst, Nexus, ASR, ISR, UCS, and more from your first call.
Extend the Life of Your Cisco Infrastructure
Reduce OEM maintenance costs while gaining direct access to experienced engineers, faster support response, and flexible coverage for your Cisco environment.
We Add Experts to Your Team
At Extended Technical Solutions, we understand the vital role Cisco networking and server infrastructure plays in enterprise environments. Our L3 engineers support Cisco platforms including Catalyst, Nexus, MDS switches, and UCS servers. With direct access to our specialists, you gain experienced professionals ready to troubleshoot, repair, and optimize your systems.
Focus on Your Priorities
OEM renewals and EOSL notices often force unnecessary upgrades and downtime risk. The most common challenges we solve include:
- • Wasted Time: OEM escalation queues can slow recovery, leaving critical Fibre Channel fabrics exposed to performance issues.
- • Resource Misallocation: End-of-life pressures often push teams to replace healthy switches instead of maintaining them—draining capital budgets and disrupting stability.
ETS delivers flexible SLAs, proactive parts stocking, and fast field response for your Cisco switches and directors, so your IT resources stay focused on growth, not vendor renewal cycles.
Unbiased Recommendations
When depending solely on OEM contracts, every outage conversation tends to end with a refresh proposal. If a director encounters a fault, the recommendation is usually to buy new hardware—whether or not that's the best option.
Empower your team with reliable Cisco support that protects uptime and eliminates unnecessary refresh spending.
"ETS cut our Cisco SmartNet spend by 58% in the first year. Their engineers resolved a critical Nexus 9K issue faster than Cisco TAC ever did. The SLA coverage is exactly what they promise."
— Director of Network Operations, Fortune 500 Financial ServicesPLATFORMS
Cisco Server Systems We Support
Offering specialized maintenance and technical support for all Cisco server systems, ensuring optimal performance and continuous reliability.
Cisco Catalyst Switches
- Catalyst 2950G
- Catalyst 2960 (X,XR,L,C,S,G)
- Catalyst 3560 (C,CX,CG,X,E,G)
- Catalyst 3650
- Catalyst 3750 (X,E,G)
- Catalyst 3850
- Catalyst 4500/4500-E/4500-X
- Catalyst 4900, 4900M
- Catalyst 6500/6500-E
- Catalyst 6800
- Catalyst 9200/ 9300/9400
Cisco MCS
- MCS 7815
- MCS 7825
- MCS 7835
- MCS 7845
Cisco Routers
- 800
- 900
- 1800/1900
- 2600/2800
- 2900/3900
- 4200/4300/4400
Cisco Nexus
- Nexus 2000
- Nexus 3000
- Nexus 5000
- Nexus 6000
- Nexus 7000
- Nexus 9000
Cisco MDS Fibre Switches
- MDS 9124
- MDS 9134
- MDS 9148
- MDS 9506
- MDS 9509
- MDS 9513
SUPPORT ARCHITECTURE
Service Levels
Flexible SLA options with reliable third-party Cisco maintenance to ensure your systems stay protected with fast response times, expert support, and reliable parts availability.
Cost-Effective
9x5 Next Business Day
Ideal for non-critical development and test environments.
Response GuaranteeNBD (Next Business Day)
- 9 AM - 5 PM local time coverage
- Monday through Friday service delivery
- Next Business Day onsite technician arrival
- OEM-spec certified spare parts included
- Level 3 senior engineer remote support triage
- Branded partner portal tracking access
Recommended
Mission-Critical
24x7x4 Rapid Response
Maximum protection for high-availability enterprise environments.
Response Guarantee4-Hour Onsite SLA
- 24 hours a day, 7 days a week, 365 days a year
- 4-hour guaranteed onsite technician dispatch
- Pre-staged mission-critical spare parts local depots
- Dedicated Level 3 senior engineer escalation path
- Full monitoring integration & smart routing triage
- Real-time ticket updates via SMS & Partner Portal
Standard Production
24x7 Next Business Day
Balanced coverage for production infrastructure systems.
Response GuaranteeNBD (Next Business Day)
- 24 hours a day, 7 days a week coverage
- Next Business Day onsite dispatch response
- Priority shipping on replacement components
- Full diagnostics and remote isolation checks
- Level 3 senior engineer telephone support
- Complete SLA performance audit reports
All SLAs include L3 engineer access, ticket portal/phone support, and incident reporting.
FAQ
Cisco Support FAQs
Everything you need to know about our third-party Cisco maintenance, SLAs, and coverage.
Do you support Cisco hardware after EOS/EOSL?
Yes — that's our core strength. We maintain Cisco equipment well past Cisco's end-of-support dates with certified spares and experienced engineers.
What SLAs are available for Cisco maintenance?
We offer customized SLA levels including 24x7x4 Mission-Critical (4-hour onsite response), 24x7 Next Business Day, 9x5 Next Business Day, and parts-only models.
What information do you need to provide a quote?
We just need a list of your Cisco hardware models, quantities, serial numbers, and locations, along with your desired SLA level.
How much can I realistically save compared to Cisco SmartNet?
Most clients save between 40% and 70% compared to direct Cisco SmartNet support renewals.
Will switching to third-party maintenance void any software entitlements?
No, third-party maintenance does not impact your existing software entitlements. We support you with your current firmware levels and configuration.
Can you cover mixed-vendor environments alongside Cisco?
Absolutely. We cover multi-vendor environments (Cisco, Brocade, HPE, Dell, IBM, NetApp, etc.) under a single, unified contract.
How quickly can coverage start after signing?
Onboarding typically takes less than two weeks, including hardware inventory verification and local spare parts pre-staging.
Ready to compare against your Cisco SmartNet renewal?
Request a Quote★★★★★
"Transitioning our core Cisco Catalyst and Nexus network switches to ETS saved us 58% on SmartNet overhead while granting us immediate access to qualified L3 network engineers."
IT DirectorFortune 500 Financial Services
Request More Information
Share a few details and an ETS specialist will follow up with coverage options and pricing for your Cisco network infrastructure.