Servers
- •ProLiant DL (DL360, DL380 Gen8/9/10/11)
- •ProLiant ML (ML350, ML110)
- •Synergy (Frame, Compute Modules)
- •BladeSystem c-Class (BL460, Enclosures)
HPE ProLiant, Synergy & 3PAR/Nimble Support - Up to 70% Savings
40-70% Lower Cost
Reduce support expenses by up to 70% compared to OEM renewals while maintaining enterprise-grade service and response times.
24x7 SLAs + 4-Hour Onsite
Flexible coverage (8x5 NBD or 24x7/4-hour) with local depots to ensure minimal downtime and uninterrupted operations.
Direct L3 Expertise
No scripts. Go straight to senior HPE engineers who understand your systems, ensuring rapid troubleshooting and resolution.
PLATFORMS
Supported HPE Platforms
Keep your HPE platforms running longer with flexible, cost-effective third-party comprehensive support.
Storage
- •3PAR StoreServ 7000/8000/9000, 10k/20k
- •Nimble AF/CS Arrays (HF/AF series)
- •Alletra 5000/6000 (legacy coverage, select)
- •MSA 2040/2050/2060
Typical Results
- •Aruba switches (CX series)
- •FlexFabric & Virtual Connect
- •ProCurve legacy switching
SUPPORT ARCHITECTURE
Service Levels
Flexible SLA options with reliable third-party HPE ProLiant maintenance to ensure your systems stay protected with fast response times, expert support, and reliable parts availability.
Cost-Effective
9x5 Next Business Day
Ideal for non-critical development and test environments.
Response GuaranteeNBD (Next Business Day)
- 9 AM - 5 PM local time coverage
- Monday through Friday service delivery
- Next Business Day onsite technician arrival
- OEM-spec certified spare parts included
- Level 3 senior engineer remote support triage
- Branded partner portal tracking access
Recommended
Mission-Critical
24x7x4 Rapid Response
Maximum protection for high-availability enterprise environments.
Response Guarantee4-Hour Onsite SLA
- 24 hours a day, 7 days a week, 365 days a year
- 4-hour guaranteed onsite technician dispatch
- Pre-staged mission-critical spare parts local depots
- Dedicated Level 3 senior engineer escalation path
- Full monitoring integration & smart routing triage
- Real-time ticket updates via SMS & Partner Portal
Standard Production
24x7 Next Business Day
Balanced coverage for production infrastructure systems.
Response GuaranteeNBD (Next Business Day)
- 24 hours a day, 7 days a week coverage
- Next Business Day onsite dispatch response
- Priority shipping on replacement components
- Full diagnostics and remote isolation checks
- Level 3 senior engineer telephone support
- Complete SLA performance audit reports
All SLAs include L3 engineer access, ticket portal/phone support, and incident reporting.
Send your HPE models, serials, locations, and preferred SLA. We'll return a customized savings report within one business day!
FAQ
FAQ - HPE ProLiant Third-Party Support
Want quick answers to your queries? Here is everything you need to know about our HPE ProLiant maintenance, SLAs, coverage, and onboarding.
Do you support HPE EOSL systems?
Yes. ETS specializes in supporting HPE systems that have reached End of Service Life (EOSL). We extend the usable life of stable infrastructure using certified spare parts, experienced engineers, and flexible SLAs.
How does ETS differ from OEM HPE support?
Unlike the OEM, we don't force upgrades or charge premium software subscription fees for older hardware. We provide direct Level 3 engineer support, flexible contracts, and 40-70% savings without sacrificing response times.
What about firmware and updates?
We support customers with their existing firmware, and can assist in checking compatibility or applying customer-provided updates. We don't restrict support access based on entitlement walls.
How fast can coverage start?
Onboarding typically takes less than two weeks. We review your inventory, coordinate SLA mappings, pre-stage critical spare parts at local depots, and conduct day-1 readiness checks.
Which HPE platforms do you support?
We support the entire ProLiant rack (DL), tower (ML), blades (BL/Synergy), and high-end Integrity server families, along with 3PAR, MSA, and Nimble storage arrays.
Do you support HPE Aruba networking?
Yes, we support HPE Aruba and legacy ProCurve switching infrastructure alongside HPE server and storage hardware under the same support contract.
Can ETS support multi-site or global environments?
Absolutely. With our regional parts depots and global engineering network, we can deliver consistent SLA responses (including 4-hour onsite) across multiple datacenters and office locations.
What information do you need to provide a support quote?
We just need a list of your HPE hardware models, quantities, serial numbers, locations, and your desired SLA level (e.g., 24x7 4-hour or 8x5 NBD).
Get a Custom Support Quote
Provide your target manufacturer assets and SLA preferences. We'll deliver a tailored proposal within 24 hours.
CHANNEL TRUST
Reseller Sparing Depots
Every quote triggers automatic validation across our regional depots. We pre-stage spares for all contracted manufacturers within 50 miles of your customer site.
✓
40+ Combined Years Expertise
Channel engineers supporting complex SAN/Server deployments.
✓
Strict White-Label Safeguards
Full account ownership remains 100% yours.
★★★★★
“We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable — faster responses, less downtime, and real savings. It just feels more practical.”
IT Infrastructure DirectorVerified Partner