Privacy Policy

Review the Extended Tech Solutions (ETS) privacy policy regarding client data collections, security, and white label partner confidentiality safeguards.

Last Updated: August 12, 2026

Extended Technical Solutions (“ETS”, “we”, “us”, or “our”) is committed to protecting the privacy of our channel partners (VARs, MSPs, brokers) and their customers. This Privacy Policy describes how we collect, use, and safeguard information when you use our website, portal, and third-party maintenance quote engines.

1. Channel Confidentiality & Non-Disclosure

ETS operates exclusively as a channel-only, white-label service provider. We recognize that your customer relationships are your most valuable asset. All information provided regarding customer hardware inventories, facility locations, contact persons, and service histories is treated with strict confidentiality. ETS will never market services directly to, nor solicit business from, end-user accounts registered by our partners.

2. Information We Collect

We collect information that you voluntarily provide when submitting a quote request, registering for our partner portal, or communicating with our support teams. This information may include:

  • Contact Information: Full name, corporate email address, telephone number, and job title.
  • Business Information: Company name, reseller registration numbers, and tax residency certificates.
  • Technical Asset Information: Manufacturer names, hardware model numbers, spare part inventory files, and service site locations.

3. How We Use Your Information

We use the collected information for the following business purposes:

  • Generating accurate hardware maintenance quotes and checking spare parts availability across regional depots.
  • Provisioning partner portal accounts and managing support ticket dispatches.
  • Communicating SLA updates, engineering dispatch status, and service contract renewals.
  • Preventing spam and securing form submissions via Cloudflare Turnstile token validation.

4. Security of Your Data

We implement robust technical and organizational security measures to protect your data. All web traffic to our website and portal is encrypted using industry-standard Transport Layer Security (TLS/SSL). Access to technical asset inventories and customer site details is restricted to authorized personnel who require access to fulfill maintenance SLAs.

5. Third-Party Service Providers

We may share technical dispatch information with trusted third-party logistics partners, field engineers, and spares delivery services strictly to perform maintenance tasks on your behalf. These third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

6. Cookies & Tracking Technologies

We use cookies to analyze web traffic, optimize site loading times, and maintain session authorization on our partner portal. You can manage your cookie preferences through your web browser settings.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data management practices, please contact our compliance team:

Extended Tech Solutions
Email: sales@extendedtechsolutions.com
Phone: +(833) 674-7198