AMS, HNAS, Lightning
- AMS Series
- HNAS (Hitachi NAS)
- Lightning arrays
Elite Hitachi Storage Support.
40-70% Less Than OEM.
40–70% Lower Cost
Stop overpaying for forced hardware refreshes. We safely extend your stable Hitachi systems well past EOS/EOSL, certified spare parts and seasoned storage engineers to drastically reduce your OPEX.
24x7 SLAs + 4-Hour Onsite
Total geographic flexibility. Whether you need 8x5 NBD or mission-critical 24x7/4-hour response times, our localized, forward-deployed parts staging guarantees rapid turnaround when it matters most.
Direct L3 Expertise
Skip the Tier 1 triage desk entirely. Get immediate, direct access to elite Level 3 storage specialists who know Hitachi VSP, HUS, USP, and AMS architectures inside and out.
HitachiStorage TPM
- Extended Lifecycles Past EOSL
- Fast Level 3 Diagnostic Engineers
- Pre-Staged Spares in Local Depots
EXTEND ASSET LIFE
Extend the Life of Your Hitachi Storage Infrastructure
Take back control of your IT budget while unlocking faster response times, highly flexible coverage, and direct access to specialized engineers for your entire Hitachi storage footprint.
We Add Experts to Your Team
At Extended Technical Solutions, we recognize the critical workloads running on your Hitachi infrastructure. Our Level 3 engineers carry deep, specialized knowledge across legacy HDS and modern Hitachi Vantara arrays. When you call us, you aren't just getting a break-fix vendor; you're gaining an elite extension of your IT operations, ready to seamlessly diagnose, optimize, and repair your complex storage environments with absolute precision.
EXPERT SUPPORT
We Add Experts to Your Team
At Extended Technical Solutions, we recognize the critical workloads running on your Hitachi infrastructure. Our Level 3 engineers carry deep, specialized knowledge across legacy HDS and modern Hitachi Vantara arrays.
1
L3 Storage Engineers
Direct access to specialists who understand VSP, HUS, USP, and AMS architectures.
2
Proactive Parts Staging
Critical replacement parts stored locally to fulfill prompt SLA turnaround times.
Focus on Priorities
- Minimize Downtime
- Extend Equipment Life
- Enhance Performance
CHALLENGES RESOLVED
Focus on Your Priorities
OEM renewal cycles and aggressive EOSL timelines are designed to force capital expenditure and introduce unnecessary migration risks. We eliminate those pressures.
Bloated Response Times: OEM escalation queues waste precious hours, leaving your critical storage pools vulnerable to extended performance degradation.
Capital Drain: Arbitrary end-of-life dates force organizations to rip and replace perfectly healthy arrays instead of extracting their full ROI.
By delivering uncompromising SLAs, proactive parts stocking, and rapid field deployment for your Hitachi systems, ETS ensures your resources remain fiercely focused on innovation and growth—not vendor-dictated hardware refresh cycles.
VENDOR NEUTRAL
Unbiased Recommendations
If you rely exclusively on OEM support, every capacity or performance conversation inevitably leads to a sales pitch for new hardware. Outages are weaponized to sell upgrades, regardless of what actually serves your architecture best.
ETS operates completely differently. Our vendor-neutral approach is singularly focused on your uptime, operational stability, and budget. We deliver transparent sparing strategies, precise diagnostics, and proven repair methodologies that vastly extend the operational lifespan of your Hitachi arrays. No hidden agendas. No forced migrations. Just relentless support that protects your uptime and permanently eliminates unnecessary refresh spending.
"ETS slashed our Hitachi storage maintenance OPEX by over 60% while dramatically improving our time-to-resolution. Bypassing the Level 1 helpdesk and going straight to L3 experts changed the way we operate."— IT Director, Global Financial Services Provider
HARDWARE COVERAGE
Hitachi Storage Systems We Support
We provide comprehensive maintenance for all major Hitachi storage platforms, including:
Thunder, Unified, USP
- Thunder Series
- Unified Storage
- USP-V / USP-VM
VSP Enterprise & WMS
- VSP Enterprise Disk Array
- WMS (Workgroup Modular)
Ready to compare against your OEM renewal?
Get expert support, flexible plans, and faster response—without OEM pricing.
FAQ
Hitachi Support FAQs
Everything you need to know about our third-party maintenance, SLAs, and Hitachi coverage.
Do you support Hitachi hardware after EOSL?
Yes. We offer all hardware maintenance and support for Hitachi Vantara and legacy HDS equipment years after the OEM has declared End of Service Life (EOSL) or End of Support.
Which specific Hitachi product lines do you cover?
We support Hitachi VSP (Virtual Storage Platform), HUS (Hitachi Unified Storage), AMS, WMS, and legacy USP/Lightning arrays.
What SLAs are available?
We offer customizable support tiers including 24x7x4 Onsite (4-hour parts/engineer dispatch), 8x5 NBD (Next Business Day), and parts-only options.
Will my team have to wait in a Tier 1 escalation queue during an outage?
No. All calls bypass standard triage layers. You get direct connection to Level 3 storage engineers who can immediately diagnose and troubleshoot.
What do you need for pricing?
Just the model numbers, configuration details, or serial numbers of your Hitachi storage arrays. We'll generate a custom support quote.
How much can I save by using your support for Hitachi hardware after EOSL?
Most clients save 40% to 70% compared to traditional Hitachi OEM maintenance pricing.
What kind of support can I expect for my Hitachi hardware after EOSL?
You get comprehensive support covering diagnostics, spare parts delivery, onsite engineering, and continuous helpdesk access.
★★★★★
"Switching our Hitachi VSP arrays to ETS support cut our maintenance costs by over 60% while improving response times significantly."
IT DirectorFinancial Services
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