Smarter Third-Party IT Maintenance That Beats OEM Limits

Reduce IT support costs by up to 70% and extend hardware life past warranty limits. ETS delivers independent multi-vendor hardware maintenance under a single unified SLA with local spare parts and direct L3 technician dispatch.

Explore Plans & SLAs

✓ Agnostic Coverage✓ Regional Sparing Depots✓ Post-Warranty & EOSL Support✓ Immediate Dispatch Options

GAIN CONTROL OF YOUR IT LIFECYCLE

Why Switch to Third-Party Maintenance?

40-70% Cost Savings

Significantly lower your annual support expenses on post-warranty and End-of-Service-Life (EOSL) assets without compromising service quality.

Flexible SLAs & Support

Map response coverage tiers directly to asset business criticality. Pay only for what your operations actually require.

Legacy & EOSL Extension

Avoid forced OEM hardware refreshes. Extend the lifecycle of your fully functional storage, server, and network equipment for 3-7+ more years.

No Red Tape Escalations

Direct connection to Level-3 system and network engineers bypasses level-1/2 triage scripts, getting you expert troubleshooting immediately.

UNIFIED SLA PLATFORM INCLUSIONS

XTEKPROTECT™ Unified SLAs Include

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Guaranteed Onsite Spares Staging

We pre-stage client-specific, tested spare parts at local logistics depots within 50 miles of your customer site locations before contract kickoff.

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Certified Field Engineers

Experienced field engineers are dispatched directly to your data center with pre-diagnosed spare components for rapid repair execution.

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Consolidated Multi-Vendor Contracts

Consolidate multiple brand warranties (Dell, HPE, Cisco, NetApp, IBM) under a single contract, a single portal dashboard, and a single helpline.

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100% Channel Protection Guarantee

Designed for MSPs and VARs. Strict non-disclosure agreements and account safeguards keep end-client ownership entirely under your brand.

COMPREHENSIVE MULTI-VENDOR SOLUTIONS

IT Hardware Maintenance Services

Expert coverage across all core IT domains under a single contract, regardless of whether hardware is active, legacy, or End-of-Service-Life (EOSL).

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Server Maintenance

Ensure server uptime with custom SLA dispatches and pre-staged local spares. We support enterprise rack servers, modular blade systems, and mission-critical x86 and UNIX architectures.

Dell PowerEdge • HPE ProLiant • Cisco UCS • IBM Power • Lenovo System x • Supermicro

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Storage Maintenance

Maintain stable storage arrays, high-capacity SAN environments, and archive tape libraries. Spares staged locally near your sites prevent controller and disk shelf bottlenecks.

NetApp FAS/AFF • Dell EMC Unity/Isilon • HPE 3PAR/Nimble • Hitachi VSP • IBM Storwize

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Network Maintenance

Keep network topologies secure and connected. We support enterprise switches, routers, security controllers, firewalls, and optics with prompt hardware diagnostic dispatches.

Cisco Catalyst/Nexus • Juniper EX/MX/SRX • HPE Aruba/ProCurve • Brocade SAN • Arista

COVERAGE TAILORED TO YOUR BUSINESS

Flexible SLA Plans & Response Times

Customize maintenance thresholds per asset, rather than applying a single rigid agreement across your entire hardware deployment.

Plan Tier	Coverage Window	SLA Response	Inclusions
8x5 NBD	Standard business hours	Next Business Day onsite resolution	Dedicated help desk, remote diagnostics, next-day parts delivery, and onsite technician dispatch.
24x7x4 Mission-Critical	Complete continuous coverage	Four-hour onsite resolution	Immediate priority dispatch, hyper-expedited parts delivery, 24x7x365 support, and L3 engineer escalation.
Custom Hybrid	Strategically blended by asset	Custom SLA combinations	Custom local parts staging, lifecycle reviews, flexible response windows, and mixed OEM contract consolidation.

URGENT DISPATCH SERVICE

Break/Fix: No Contract? We Fix It—Then Cover It

Immediate L3 engineer deployment and diagnostic triage for active server, storage, or switch failures on uncovered systems.

01 / DISPATCH SERVICES

Enterprise Repair Services

Submit hardware failures, error logs, and dispatch site location details for immediate level-3 engineering isolation and fast field dispatch.

02 / BILLING CLARITY

Clear & Predictable Pricing

Receive upfront flat-rate diagnostic quotes and competitive hourly billing rates. No surprise surcharges or hidden emergency dispatch fees.

03 / CONTRACT CREDIT

Effortless Enrollment Credit

Convert the repaired system to an annual XTEKPROTECT™ maintenance contract within 30 days and receive 100% credit of your diagnostic fee.

FINANCIAL & OPERATIONAL VALUE

The ROI of XTEKPROTECT™

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Up to 70% support savings compared to OEM support renewals. Direct savings that flow straight to your bottom line.
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Extend hardware life by 3–7 years past vendor End of Support Life (EOSL), avoiding premature, costly hardware replacement cycles.
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Consolidate dozens of OEM contracts into a single, unified service level agreement with one administrative contact dashboard.

SIDE-BY-SIDE EVALUATION

Comparing Against OEM Support

OEM Support

✕ Forced hardware upgrades
✕ Inflated warranty renewals
✕ Scripted call center queues

XTEKPROTECT™

✓ Extended life past EOSL
✓ Flat support rate pricing
✓ Direct-to-L3 engineer escalation

SIMPLE & SMOOTH TRANSITION

Our 4-Step Onboarding Process

How we validate inventory, deploy local tested spares, and transition your assets onto our maintenance support platform.

Step 01

Inventory Assessment

Send us your hardware inventory list detailing OEM models, configurations, and install locations.

Step 02

SLA Customization

Map individual systems to 24x7x4, NBD, or Custom SLAs based on their criticality to your operations.

Step 03

Parts Pre-Staging

We source and pre-stage tested, client-specific replacement parts at our local depots within 50 miles of your sites.

Step 04

Support Kickoff

Support goes live. You get direct access to our portal and a dedicated senior engineer dispatch hotline.

KNOWLEDGE BASE

Frequently Asked Questions

Clear answers regarding multi-vendor compliance, spares validation, and contract transitions.

Do you support hardware after the End of Service Life (EOSL)?

Yes! Sourcing and maintaining systems post-EOSL is our core specialty. We help you extend the lifecycle of your server, storage, and network assets for 3-7 more years, keeping stable systems running without forced OEM upgrade cycles.

What SLAs are available?

We offer 24x7x4 Mission-Critical (4-hour onsite dispatch), 24x7 NBD, 8x5 NBD, and Custom Hybrid SLAs that blend response times to fit your specific uptime requirements.

What do you need for pricing?

We only need a list of your hardware models, quantities, serial numbers (if available), and install locations. Our team will validate parts availability and deliver a custom quote within 24 hours.

How much can I save by using your support compared to OEM renewals?

Most clients lower their annual hardware maintenance costs by 40% to 70% compared to standard OEM support renewals, while enjoying direct L3 engineering dispatch.

HARDWARE COVERAGE MATRIX

Multi-Vendor IT Infrastructure Coverage

Complete support validation matrix across major enterprise server, storage, SAN networking, and legacy compute environments.

Manufacturers	Servers	Storage	Tape Libraries	Networking	Hyper-Converged	Misc.
HPE / HP	ProLiant, Blades, Alpha/RISC, Legacy Compaq & PARISC	EVA, StoreOnce, 3PAR, SureStore	MSL Series, ESL Series	SNx & StoreFabric, Arista, Aruba	SimpliVity, Nimble	KVMs, KVM Switches
Dell EMC	PowerEdge Rack & Towers	VNX/e, Compellent, EqualLogic, Clariion, Isilon, Data Domain, PowerVault	Dell PV LTO Systems, VTL DD Systems	Brocade / Cisco Switches	—	KVM, KVM Switches
Oracle Sun / STK	E, F, V, Netra, Sun Fire T Series	Legacy STK D & FLX Series	L20/L40/L80/L180/L700/L1400, SL500/SL8500/SL3000, PowderHorn, Timberwolf, Streamline, LSI 2K/GK Series	Brocade / Cisco Switches, ES Series	—	—
IBM / Lenovo	X, N, I, P, AS-Series, Z-BC	Shark, ES, FAST T-Series, DS-Series	TS1000—7000, LTO3—LTO8	SAN B & C Switches, FS & MXS	ThinkAgile Series	KVM, KVM Switches
Cisco UCS	UCS Series, CS-Series	UCS S-Series	—	Catalyst, Nexus, ISR, WAN Controllers, AP Series	—	—
Hitachi Vantara	—	VSP, AMS, USP, USP-V	—	—	—	—
NetApp	—	FAS / AFF Series	—	—	—	—
Broadcom / Brocade	—	—	—	Fibre Channel & SAN Switching	—	—
Other OEMs	Supermicro, Fujitsu	Spectra Logic, Overland	Scalar Series	Arista, Aruba	Nutanix	—

Get a Custom Support Quote

Provide your target manufacturer assets and SLA preferences. We'll deliver a tailored proposal within 24 hours.

CHANNEL TRUST

Reseller Sparing Depots

Every quote triggers automatic validation across our regional depots. We pre-stage spares for all contracted manufacturers within 50 miles of your customer site.

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40+ Combined Years Expertise

Channel engineers supporting complex SAN/Server deployments.

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Strict White-Label Safeguards

Full account ownership remains 100% yours.

★★★★★

“We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable — faster responses, less downtime, and real savings. It just feels more practical.”

IT Infrastructure DirectorVerified Partner