40–70% Lower Cost
Extend stable systems safely past EOS/EOSL with certified spares and L3 engineers, cutting support overhead without compromising reliability.
Independent Juniper Network Support
24×7 SLAs + 4-Hour Onsite
Choose 8×5 NBD or 24×7 with 4-hour onsite response, backed by local depots stocked with replacement parts and switch units near your sites.
Direct L3 Expertise
No scripts or basic triage. Speak directly with senior network engineers specializing in Junos OS, switch configuration, and modular routing.
Extend the Life of Your Juniper Infrastructure
Reduce OEM maintenance costs while gaining direct access to experienced engineers, faster support response, and flexible coverage for your Juniper environment.
We Add Experts to Your Team
At Extended Technical Solutions, our Level 3 engineers are deeply trained across Juniper Junos environments, including high-performance EX series core switches, MX modular routers, and SRX security gateways. We act as a seamless extension of your internal IT team—ready to parse diagnostic logs, troubleshoot configurations, and replace hardware parts with precision.
Focus on Your Strategic Priorities
OEM renewal cycles and EOSL notices often trigger unnecessary downtime risks and forced capital spending. We solve the most common enterprise challenges:
- • Eliminate Wasted Time: Avoid long OEM escalation queues that leave critical network cores and distribution layers exposed to performance degradation.
- • Better Resource Allocation: Stop replacing healthy, functional switches just because a vendor stops supporting them; protect your capital budget and maintain operational stability.
ETS provides proactive parts staging and rapid field response, ensuring your team stays focused on innovation rather than vendor renewal hurdles.
Unbiased Recommendations
When relying solely on OEM contracts, every outage discussion often ends with a refresh proposal. If a Juniper switch encounters a fault, the recommendation is often to replace hardware whether or not that is the most effective solution.
We provide transparent parts staging, lifecycle planning, and proven repair options that extend service life without a sales agenda. Protect your uptime and eliminate the refresh tax.
"ETS cut our Juniper Care support costs by 61% while delivering local parts sparing within our 4-hour SLA. Their Junos engineering expertise is superior to basic tier support."
— Network Architect, National E-commerce & Retail NetworkPLATFORMS
Juniper Systems We Support
Providing expert maintenance and support for a wide range of Juniper systems to ensure maximum uptime and performance.
Juniper EX Series Switches
- EX2200
- EX2300
- EX3300
- EX3400
- EX4200
- EX4300
- EX4500
- EX4600
- EX8200
- EX9200
Juniper QFX Series Switches
- QFX3500
- QFX3600
- QFX5100
- QFX5110
- QFX5200
- QFX10002
- QFX10008
Juniper MX Series Routers
- MX5 / MX10 / MX40 / MX80
- MX104 / MX204
- MX240 / MX480 / MX960
- MX2008 / MX2010 / MX2020
Juniper SRX Series Firewalls
- SRX110 / SRX210 / SRX220 / SRX240
- SRX300 / SRX320 / SRX340 / SRX345
- SRX550 / SRX1500 / SRX3400 / SRX3600
- SRX4100 / SRX4200 / SRX4600
- SRX5400 / SRX5600 / SRX5800
Aruba Switches
- Aruba 2530 / 2540 / 2920 / 2930
- Aruba 3800 / 3810
- Aruba 5400 / 5406R / 5412R
- Aruba 8320 / 8400
SUPPORT ARCHITECTURE
Service Levels
Flexible SLA options with reliable third-party Juniper maintenance to ensure your systems stay protected with fast response times, expert support, and reliable parts availability.
Cost-Effective
9x5 Next Business Day
Ideal for non-critical development and test environments.
Response GuaranteeNBD (Next Business Day)
- 9 AM - 5 PM local time coverage
- Monday through Friday service delivery
- Next Business Day onsite technician arrival
- OEM-spec certified spare parts included
- Level 3 senior engineer remote support triage
- Branded partner portal tracking access
Recommended
Mission-Critical
24x7x4 Rapid Response
Maximum protection for high-availability enterprise environments.
Response Guarantee4-Hour Onsite SLA
- 24 hours a day, 7 days a week, 365 days a year
- 4-hour guaranteed onsite technician dispatch
- Pre-staged mission-critical spare parts local depots
- Dedicated Level 3 senior engineer escalation path
- Full monitoring integration & smart routing triage
- Real-time ticket updates via SMS & Partner Portal
Standard Production
24x7 Next Business Day
Balanced coverage for production infrastructure systems.
Response GuaranteeNBD (Next Business Day)
- 24 hours a day, 7 days a week coverage
- Next Business Day onsite dispatch response
- Priority shipping on replacement components
- Full diagnostics and remote isolation checks
- Level 3 senior engineer telephone support
- Complete SLA performance audit reports
All SLAs include L3 engineer access, ticket portal/phone support, and incident reporting.
FAQ
Juniper Support FAQs
Everything you need to know about our third-party Juniper maintenance, SLAs, and technical coverage.
Do you support Juniper hardware after EOS/EOSL?
Yes, we specialize in extending the life of Juniper EX, QFX, MX, and SRX hardware long after the OEM has ceased official support.
Do you support Aruba switches under the same contract?
Yes, we support Aruba switches alongside Juniper under a single contract, streamlining multi-vendor management.
What SLAs are available for Juniper maintenance?
We offer custom SLAs ranging from 24x7x4 mission-critical support with onsite engineers to next-business-day (NBD) parts replacement and parts-only models.
What do you need to generate a support quote?
Just send us your list of Juniper models, quantities, serial numbers, and locations, along with your desired SLA level.
How much can I save compared to direct Juniper Care?
Most clients save between 40% and 70% compared to direct OEM support contract renewals.
Do you provide software or firmware troubleshooting?
Yes, we support you on your current stable Junos OS release, assisting with configuration, routing policies, diagnostic log parsing, and troubleshooting.
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Request a Savings Estimate★★★★★
"Transitioning our core Juniper EX and QFX network switches to ETS saved us 61% on support overhead while granting us immediate access to qualified L3 network engineers."
Network ArchitectE-commerce Enterprise
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