Something broke. There's no support contract. You still need help fast. Extended Technical Solutions provides on-demand Time and Material support delivered by senior engineers for servers, storage, and networking.
When you're in free fall, we can be there to catch you. Time and Material support allows you to engage expert engineering help without a long-term commitment.
Time and Material is a pay-as-you-go support model billed based on actual hours worked and parts used. There's no upfront contract, no monthly fee, and no long-term obligation.
You call us when something breaks. We dispatch a senior engineer, isolate the fault, source and ship the parts, and restore your system, billed transparently for exactly what was used.
It's ideal for one-time incidents, hardware migrations, capacity expansions, and short-term projects.
While Time and Material support delivers fast, flexible assistance, contracted customers receive priority response, SLA coverage, stocked parts, and faster recovery times. If uptime is critical, a support contract is often the most cost-effective option.
No problem. We can bundle Time and Material work to stabilize your environment first, then transition you into a support contract with incentives and discounts.
A simple process designed for fast intake, aligned scope, immediate action, and transparent billing.
We gather details, error messages, history, and system outputs to assess the issue.
We recommend the right Time and Material package or project scope.
A ticket is opened, billing is authorized, and engineers begin work immediately.
Pay only for approved hours and materials used, no surprises.
Time and Material is ideal when you need an experienced engineer fast, without waiting for a contract cycle. We support major OEM hardware ecosystem stacks:
Provide your target manufacturer assets and SLA preferences. We'll deliver a tailored proposal within 24 hours.
Every quote triggers automatic validation across our regional depots. We pre-stage spares for all contracted manufacturers within 50 miles of your customer site.
Channel engineers supporting complex SAN/Server deployments.
Full account ownership remains 100% yours.
“We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable — faster responses, less downtime, and real savings. It just feels more practical.”