Fujitsu Maintenance That Saves 70% and Delivers 4-Hour Response
40-70% Lower Cost
Shift budget from renewals to growth. We extend stable Fujitsu systems safely past EOS/EOSL with certified spares and seasoned engineers.
24x7 SLAs + 4-Hour Onsite
Flexible coverage (8x5 NBD or 24x7/4-hour) with parts staging near your locations for fast turnarounds.
Direct L3 Expertise
No scripts. Go straight to senior engineers who know Fujitsu hardware inside out.
- ✓ Personalized
- ✓ Responsive
- ✓ Cost-Effective
Third Party Fujitsu Support
Extended Technical Solutions delivers enterprise-grade third-party maintenance for Fujitsu servers and storage, bridging the gap after OEM warranty or EOSL. Our XTEKPROTECT™ program lets you keep proven Fujitsu hardware running reliably while avoiding expensive forced upgrades.
Partners and end-users alike enjoy up to 70% lower costs than Fujitsu OEM contracts, real spares inventory, and nationwide onsite support across the US, Canada, and Caribbean. Every contract is backed by our channel-only white-label model—so you can deliver premium Fujitsu support under your own brand.
Our L3 engineers respond first, parts ship from strategic depots, and you get full visibility through a co-branded portal with RCAs and SLA metrics. Whether you need break/fix today or a full multi-year contract, we make extending your Fujitsu estate simple, fast, and profitable.
If you're approaching a Fujitsu EOSL date or want a trusted third-party provider that actually strengthens your client relationships, Extended Technical Solutions is ready to deliver.
"ETS cut our Dell maintenance costs by 62% and resolved issues faster than OEM. The L3 access is a game-changer."— William Ecobe, Fortune 500 Manufacturing
Supported Fujitsu Systems
Comprehensive hardware support for Fujitsu enterprise platforms past post-warranty and OEM end of service life.
Fujitsu PRIMERGY Servers
- •Primergy RX2530, RX2540 M4 / M5 / M6
- •Primergy TX1320, TX1330, TX2550 Tower
- •Primergy BX920, BX924 Blade servers
- •Fujitsu Primequest high-performance platforms
Fujitsu ETERNUS Storage
- •ETERNUS DX60, DX100, DX200 S3/S4/S5
- •ETERNUS DX500, DX600, DX8900 S3/S4
- •ETERNUS AF250, AF650 All-Flash Arrays
- •ETERNUS DX Hybrid Storage platforms
Service Levels
Flexible SLA options with reliable third-party Fujitsu maintenance to ensure your systems stay protected with fast response times, expert support, and reliable parts availability.
9x5 Next Business Day
Ideal for non-critical development and test environments.
- 9 AM - 5 PM local time coverage
- Monday through Friday service delivery
- Next Business Day onsite technician arrival
- OEM-spec certified spare parts included
- Level 3 senior engineer remote support triage
- Branded partner portal tracking access
24x7x4 Rapid Response
Maximum protection for high-availability enterprise environments.
- 24 hours a day, 7 days a week, 365 days a year
- 4-hour guaranteed onsite technician dispatch
- Pre-staged mission-critical spare parts local depots
- Dedicated Level 3 senior engineer escalation path
- Full monitoring integration & smart routing triage
- Real-time ticket updates via SMS & Partner Portal
24x7 Next Business Day
Balanced coverage for production infrastructure systems.
- 24 hours a day, 7 days a week coverage
- Next Business Day onsite dispatch response
- Priority shipping on replacement components
- Full diagnostics and remote isolation checks
- Level 3 senior engineer telephone support
- Complete SLA performance audit reports
Ready to compare against your OEM renewal?
Request a QuoteFujitsu Support FAQs
Everything you need to know about our third-party maintenance, SLAs, and coverage.
Do you support Fujitsu hardware after EOSL?
Yes — full coverage for PRIMERGY servers and ETERNUS storage past end-of-service life.
What SLAs are available for Fujitsu?
We offer 24x7x4 Mission-Critical (4-hour response), 8x5 NBD (Next Business Day), and custom hybrid SLAs tailored to your infrastructure requirements.
What do you need for pricing?
Simply provide your Fujitsu equipment model numbers, configuration details, or serial numbers, and we will prepare a customized support quotation.
How much can I save by using your support for Fujitsu hardware?
Most clients experience 40% to 70% cost savings compared to traditional Fujitsu OEM maintenance contracts.
What kind of support can I expect for my Fujitsu hardware?
You receive direct access to Level 3 engineers (no scripted diagnostic flows), certified spare parts staged locally, proactive monitoring, and onsite field dispatch.
Do you offer white-label delivery for partners?
Yes. Our channel-only white-label model enables partners to deliver premium third-party Fujitsu support under their own brand with full portal visibility.
Can you handle break/fix on Fujitsu equipment?
Yes. We provide comprehensive break/fix support including diagnostic analysis, replacement parts delivery, and onsite field engineering for all covered systems.
"Transitioning our Fujitsu PRIMERGY and ETERNUS systems to ETS support was extremely straightforward. We cut maintenance fees by 62% without losing Level 3 engineering response."
Request More Information
Share a few details and an ETS specialist will follow up with coverage options and pricing for your Fujitsu environment.