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Stop Forced Refreshes: Performance Driven HCI Support on Your Terms

Lower costs, eliminate premature hardware refreshes, and maintain mission-critical SLAs. Extended Tech Solutions (ETS) delivers comprehensive hardware maintenance, global parts logistics, and expert runbook execution across all leading Hyper-Converged Infrastructure (HCI) platforms.

Technician working on hardware cabling

Why Choose Third-Party Support for Your HCI Environment?

Hyper-converged infrastructure collapses compute and storage into software-defined building blocks that scale linearly, but OEM renewals and rigid lifecycle gates often introduce unnecessary costs and forced refresh pressure. ETS provides a stable, supportable alternative that keeps your clusters running on your timeline.

  • Drastically Reduce OPEX
  • Post-Warranty & EOSL Stability
  • Transparent SLA & Inventory Visibility
  • Software Policy Alignment

Focus on Your Priorities

  • Node Hardware SupportDIMMs, NVMe/SSD/HDD storage, PSUs, fans, and controllers.
  • Firmware & Upgrade ManagementIncluding documented rollback procedures.
  • Networking & Hypervisor IntegrationNPIV, MPIO, and networking configurations like LACP/VLANs.
  • Proactive SparingField Replaceable Units (FRUs) to minimize Mean Time to Repair (MTTR).
  • Quarterly Operational ReviewsOn incidents, Clear-To-Threshold Response (CTTR), and sparing efficiency.
Technician working on a server rack

Supported HCI Platforms

We cover all major HCI platforms to ensure you are prepared at all times.

Nutanix Support

We support the NX Series and all OEM variants, including Dell XC, Lenovo HX, and HPE DX. Our engineers respect all AOS/Prism considerations to ensure seamless node repair and parts replacement.

  • Specific runbooks for disk, NIC, PSU, and DIMM faults.
  • Managed firmware and hypervisor alignment windows.

Dell VxRail Support

Maintain your VMware-optimized HCI systems (vSAN/vSphere) without the OEM price tag. We maintain node hardware while strictly adhering to VxRail HCI System Software policies.

  • Hardware RMA and specialized FRU logistics.
  • Maintenance windows designed for vSAN-aware environments.

Lenovo HX Support

ETS supports Nutanix platforms built on Lenovo ThinkAgile HX hardware. We manage the entire lifecycle of the nodes, from component replacement to firmware tracking.

  • Full compute and storage component replacement.
  • SLA reporting and lifecycle tracking for the entire cluster.

HPE SimpliVity Support

Our team supports these all-in-one platforms by coordinating hardware replacements with your existing OEM software environment.

  • Replacement of CPUs, memory, drives, and power supplies.
  • HA/DR runbook alignment to ensure version consistency across your sites.

Our Risk-Mitigation Strategy

We don't just react to failures; we prevent them through a structured operational framework.

Data center server cabinets

Stabilize first

Every engagement begins with health checks, log reviews, and firmware updates to ensure a secure baseline.

Forward Stocking

We place critical parts near your physical sites to ensure the fastest possible response times.

Clear Documentation

We utilize detailed fault trees and dependency guides to simplify troubleshooting and improve efficiency.

Continuous Improvement

Quarterly reviews of sparing profiles and CTTR data allow us to refine your infrastructure roadmap.

Frequently Asked Questions

Stay updated on all necessary information on our Hyper-Converge Support model.

Yes, we maintain hardware stability while ensuring full alignment with your existing AOS, vSphere, or platform software policies.

Get a Custom Support Quote

Provide your target manufacturer assets and SLA preferences. We'll deliver a tailored proposal within 24 hours.

CHANNEL TRUST

Reseller Sparing Depots

Every quote triggers automatic validation across our regional depots. We pre-stage spares for all contracted manufacturers within 50 miles of your customer site.

40+ Combined Years Expertise

Channel engineers supporting complex SAN/Server deployments.

Strict White-Label Safeguards

Full account ownership remains 100% yours.

We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable — faster responses, less downtime, and real savings. It just feels more practical.

IT Infrastructure DirectorVerified Partner

Our Services

Third-party hardware maintenance for Dell & HPE servers, storage & network