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Stop Forced Refreshes: Performance Driven HCI Support on Your Terms

Lower costs, eliminate premature hardware refreshes, and maintain mission-critical SLAs. Extended Tech Solutions (ETS) delivers comprehensive hardware maintenance, global parts logistics, and expert runbook execution across all leading Hyper-Converged Infrastructure (HCI) platforms.

Technician working on hardware cabling

Why Choose Third-Party Support for Your HCI Environment?

Hyper-converged infrastructure collapses compute and storage into software-defined building blocks that scale linearly, but OEM renewals and rigid lifecycle gates often introduce unnecessary costs and forced refresh pressure. ETS provides a stable, supportable alternative that keeps your clusters running on your timeline.

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    Drastically Reduce OPEX
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    Post-Warranty & EOSL Stability
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    Transparent SLA & Inventory Visibility
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    Software Policy Alignment

Focus on Your Priorities

  • Node Hardware SupportDIMMs, NVMe/SSD/HDD storage, PSUs, fans, and controllers.
  • Firmware & Upgrade ManagementIncluding documented rollback procedures.
  • Networking & Hypervisor IntegrationNPIV, MPIO, and networking configurations like LACP/VLANs.
  • Proactive SparingField Replaceable Units (FRUs) to minimize Mean Time to Repair (MTTR).
  • Quarterly Operational ReviewsOn incidents, Clear-To-Threshold Response (CTTR), and sparing efficiency.
Technician working on a server rack

Supported HCI Platforms

We cover all major HCI platforms to ensure you are prepared at all times.

Nutanix Support

Complete hardware maintenance for Nutanix Enterprise Cloud clusters across native appliances and OEM partner nodes. Our Level 3 engineers support cluster-aware hardware maintenance across Nutanix AHV, VMware ESXi, and Microsoft Hyper-V environments.

Supported Hardware & Appliance Models
  • Nutanix NX Series: NX-1065, NX-3060, NX-6035, NX-8035, NX-8150, NX-8170
  • Dell XC Series: XC640, XC740xd, XC940, XC Core
  • Lenovo ThinkAgile HX: HX1320, HX2320, HX3320, HX5520, HX7820
  • HPE ProLiant DX: DX360, DX380, DX560
  • AOS and Prism cluster-aware runbooks for non-disruptive node maintenance.
  • Rapid FRU replacement for NVMe, SSD, HDD pools, SATADOM, NICs, PSUs, and DIMMs.
  • Multi-hypervisor support covering Nutanix AHV, VMware ESXi, and Hyper-V.

HPE SimpliVity Support

Comprehensive third-party support for HPE SimpliVity all-in-one HCI platforms. We provide certified spare parts and Level 3 engineering for both modern ProLiant-based appliances and legacy OmniCube hardware running the OmniStack platform.

Supported Hardware & Appliance Models
  • HPE SimpliVity 380 (DL380 Gen9 / Gen10 / Gen10 Plus)
  • HPE SimpliVity 325 (DL325 AMD EPYC Gen10 / Gen10 Plus)
  • HPE SimpliVity 2600 (Apollo 2000 high-density chassis)
  • Legacy SimpliVity OmniCube (CN-2200, CN-3400, CN-5400)
  • Specialized replacement of OmniStack Accelerator Card (OAC) PCIe modules.
  • Hardware support for RAPID deduplication, compression, and backup nodes.
  • Zero-downtime maintenance windows aligned with vCenter and ESXi clusters.

Dell VxRail Support

Maintain your VMware-optimized HCI systems (vSAN / vSphere) without expensive OEM renewals. We deliver component-level repair and node replacement adhering to VxRail HCI System Software and VMware Cloud Foundation (VCF) policies.

Supported Hardware & Appliance Models
  • E Series: E660, E660F, E660N (1U Versatile)
  • P Series: P670, P670F, P670N (2U Performance & Database)
  • V Series: V670, V670F (2U VDI & GPU-Optimized)
  • S Series: S670 (Storage Dense) & D Series: D560 (Rugged)
  • Hardware RMA and specialized FRU logistics for vSAN-aware storage pools.
  • Controller, cache drive, capacity SSD/NVMe, and NDC/OCP mezzanine card sparing.
  • Guaranteed 24x7x4 4-hour onsite response with forward-deployed depot inventory.

Lenovo ThinkAgile Support

End-to-end support for Lenovo ThinkAgile hyperconverged platforms. We manage hardware lifecycles, component replacements, and firmware baselines across Nutanix (HX), VMware vSAN (VX), and Microsoft (MX) architectures.

Supported Hardware & Appliance Models
  • ThinkAgile HX Series (HX1000 / HX2000 / HX3000 / HX5000 / HX7000)
  • ThinkAgile VX Series (VX3320, VX5520, VX7520 vSAN ReadyNodes)
  • ThinkAgile MX Series (Certified Azure Stack HCI Appliances)
  • Full compute, memory, controller, and storage component replacement.
  • SLA reporting, cluster lifecycle tracking, and documented firmware rollbacks.
  • Co-termed multi-vendor contract consolidation with direct L3 engineer access.

Our Risk-Mitigation Strategy

We don't just react to failures; we prevent them through a structured operational framework.

Data center server cabinets

Stabilize first

Every engagement begins with health checks, log reviews, and firmware updates to ensure a secure baseline.

Forward Stocking

We place critical parts near your physical sites to ensure the fastest possible response times.

Clear Documentation

We utilize detailed fault trees and dependency guides to simplify troubleshooting and improve efficiency.

Continuous Improvement

Quarterly reviews of sparing profiles and CTTR data allow us to refine your infrastructure roadmap.

Frequently Asked Questions

Stay updated on all necessary information on our Hyper-Converge Support model.

Yes, we maintain hardware stability while ensuring full alignment with your existing AOS, vSphere, or platform software policies.

Get a Custom Support Quote

Provide your target manufacturer assets and SLA preferences. We'll deliver a tailored proposal within 24 hours.

CHANNEL TRUST

Reseller Sparing Depots

Every quote triggers automatic validation across our regional depots. We pre-stage spares for all contracted manufacturers within 50 miles of your customer site.

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40+ Combined Years Expertise

Channel engineers supporting complex SAN/Server deployments.

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Strict White-Label Safeguards

Full account ownership remains 100% yours.

★★★★★

“We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable — faster responses, less downtime, and real savings. It just feels more practical.”

IT Infrastructure DirectorVerified Partner

Our Services

Third-party hardware maintenance for Dell & HPE servers, storage & network

Server Maintenance

Storage Maintenance

Post-EOSL Support

ITAD Buyouts