40–70% Lower Cost
Shift budget from renewals to growth while extending stable systems safely beyond EOS and EOSL with certified experts.
F5 Third Party Maintenance for BIG-IP, VIPRION, and iSeries Systems
24×7 SLAs + 4-Hour Onsite
Flexible coverage (8×5 NBD or 24×7/4-hour) with parts staging near your locations for fast turnarounds.
Direct L3 Expertise
No scripts. Go straight to senior F5 specialists for BIG-IP, VIPRION, and VELOS chassis/blades & more.
Extend the Life of Your F5 SAN Infrastructure With Complete Maintenance and Support
Reduce OEM maintenance costs with direct access to experienced Tier 3 engineers, faster support response, comprehensive IT maintenance services, and flexible coverage for your F5 environment.
We Add Experts to Your Team
At Extended Technical Solutions, we understand how critical F5 load balancers and traffic management configurations. With a single call, you gain access to professional server support and engineers who function as an extension of your internal IT team, ready to diagnose, repair, and optimize your F5 infrastructure.
Focus on Priorities While We Maintain Systems
OEM support for legacy F5 devices can be costly, restrictive, and slow to deliver results. Our support maintenance services help enterprises solve two key issues:
- • Wasted Time: Complex OEM escalation paths delay response and resolution, impacting uptime for mission-critical applications.
- • Resource Misallocation: End-of-service-life (EOSL) announcements often pressure teams to replace fully functional hardware, which diverts funds from true modernization efforts.
Our IT management team ensures your F5 infrastructure remains stable and fully supported through clear SLAs, forward-stocked parts, and direct engineer access - so your network team can focus on performance and innovation rather than troubleshooting or upgrading systems.
Unbiased Recommendations
When relying solely on OEM contracts, hardware refreshes often take priority. Our third-party maintenance services extend the life of your F5 environment while keeping your support costs predictable and free from OEM sales pressure.
Empower your team with expert F5 support that safeguards uptime, performance, and security without the OEM premium.
"Switching to ETS for our F5 support reduced our maintenance costs by 58% in just 13 days. They helped us extend the life of our F5 BIG-IP appliances and their L3 engineers kept our application delivery infrastructure running smoothly."
— William Randa, Senior Network Architect, International Retail GroupPLATFORMS
Supported F5 Hardware Models (2026)
Explore our comprehensive support and maintenance solutions for F5 hardware models in 2026, designed to ensure optimal performance, reliability, and long-term infrastructure stability.
F5 rSeries Appliances (Next-Gen)
- r2600 / r2800
- r4600 / r4800
- r5600 / r5800 / r5900
- r10600 / r10800 / r10900
- r12600 / r12800 / r12900
F5 VELOS Chassis & Blades
- Designed for high-scale, modern performance
- VELOS CX410 / CX1610 Chassis
- BX110 / BX5200 Blades
F5 iSeries Appliances
- i2600 / i2800
- i4600 / i4800
- i5600 / i5800 / i5820-DF
- i7600 / i7800 / i7820-DF
- i10600 / i10800 / i10800-D
- i11600 / i11800
- i15600 / i15800 / i15820-DF
SUPPORT ARCHITECTURE
Service Levels
Flexible SLA options with reliable third-party F5 maintenance to ensure your systems stay protected with fast response times, expert support, and reliable parts availability.
Cost-Effective
9x5 Next Business Day
Ideal for non-critical development and test environments.
Response GuaranteeNBD (Next Business Day)
- 9 AM - 5 PM local time coverage
- Monday through Friday service delivery
- Next Business Day onsite technician arrival
- OEM-spec certified spare parts included
- Level 3 senior engineer remote support triage
- Branded partner portal tracking access
Recommended
Mission-Critical
24x7x4 Rapid Response
Maximum protection for high-availability enterprise environments.
Response Guarantee4-Hour Onsite SLA
- 24 hours a day, 7 days a week, 365 days a year
- 4-hour guaranteed onsite technician dispatch
- Pre-staged mission-critical spare parts local depots
- Dedicated Level 3 senior engineer escalation path
- Full monitoring integration & smart routing triage
- Real-time ticket updates via SMS & Partner Portal
Standard Production
24x7 Next Business Day
Balanced coverage for production infrastructure systems.
Response GuaranteeNBD (Next Business Day)
- 24 hours a day, 7 days a week coverage
- Next Business Day onsite dispatch response
- Priority shipping on replacement components
- Full diagnostics and remote isolation checks
- Level 3 senior engineer telephone support
- Complete SLA performance audit reports
All SLAs include L3 engineer access, ticket portal/phone support, and incident reporting.
FAQ
F5 Support FAQs
Everything you need to know about our third-party F5 maintenance, SLAs, and technical coverage.
What SLAs are available?
ETS offers 8×5 Next Business Day and 24×7 4-Hour Onsite SLAs, plus custom options with local sparing and global logistics coverage.
What do you need for a custom quote?
Just send us your list of F5 models, quantities, serial numbers, and locations, along with your desired SLA level.
How much can I save by using your support for F5 systems?
Most clients save between 40% and 70% compared to direct OEM support contract renewals.
What kind of support can I expect for my F5 systems after EOSL?
We provide comprehensive hardware maintenance, including L3 engineering support, diagnostic configuration assistance, and certified replacement parts/chassis.
Do you support F5 hardware that has reached End of Service Life (EOSL)?
Yes, we specialize in extending the life of F5 appliances (rSeries, iSeries, and VELOS chassis/blades) long after the OEM has declared End of Service Life (EOSL).
Which F5 platforms and models do you support?
We support F5 rSeries appliances (r2600-r12900), VELOS chassis and blades (CX410/CX1610, BX110/BX5200), and iSeries appliances (i2600-i15820-DF).
How quickly can F5 support coverage begin?
Support coverage can typically begin within 15-30 days of contract finalization, allowing us to pre-stage replacement hardware in your local depot.
Do you provide support for multi-site F5 environments?
Yes, we support multi-site and global deployments, matching local parts sparing and onsite technicians to each of your locations under a single unified SLA.
Ready to compare against your OEM renewal?
Send your model and serial list to receive a customized savings report.
Request a Quote★★★★★
"Transitioning our core F5 BIG-IP network appliances to ETS saved us 58% on support overhead while granting us immediate access to qualified L3 network engineers."
Network ArchitectRetail Enterprise
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