Command Your Infrastructure With
Elite Independent Server Maintenance
Multi-Vendor
Servers • Storage • Network
24×7×4
or 8×5 NBD SLAs
EOSL Support
Extend lifecycle
Nationwide
Onsite engineers
Why Choose TPM Over OEM
Extended Technical Solutions empowers you to slash operational expenditures by up to seventy percent while securing superior, highly responsive technical expertise. Retain complete ownership of your Server Maintenance without vendor lock-in agreements.
Transform Your Server Maintenance and Operational Resilience
- Flexible contracts that completely eliminate manufacturer constraints.
- Secure impenetrable coverage for all End of Service Life equipment.
- Enjoy immediate access to senior-level technicians and eradicate downtime.
Plans & SLAs
Secure your foundational hardware with our server support architectures designed for maximum operational continuity.
| Plan Architecture | Coverage Window | Guaranteed SLA | Comprehensive Inclusions |
|---|---|---|---|
| 8×5 NBD | Standard business hours | Next business day onsite resolution | Dedicated help desk, advanced remote diagnostics, priority parts dispatch, onsite field expert |
| 24×7×4 | Complete continuous coverage | Four-hour onsite resolution | Immediate priority dispatch, hyper-expedited parts delivery, relentless continuous support |
| Custom Hybrid | Strategically blended by asset | Precisely as required | Dedicated parts provisioning, continuous monitoring, and strategic quarterly operational reviews |
The Extended Technical Solutions Distinction
Unprecedented service quality with elite technical execution. Unwavering reliability forms the baseline of our Server Maintenance services.
- Massive, verifiable spare components inventories.
- We completely bypass entry-level scripting. Your critical incidents instantly reach senior engineers.
- Clarity through robust ticketing analytics and comprehensive root cause analysis reports.
- Advance replacement protocols. Immediate restoration over bureaucratic return procedures.
On-Demand Break-Fix Services
Require an immediate repair without an active contract? We will resolve your hardware crisis today and seamlessly transition the asset into our XTEKPROTECT ecosystem. Convert your status within thirty days and we will apply your diagnostic investment directly toward your premium annual coverage.
Manufacturer Specifications and Ecosystems
We operate as an independent server management service provider. For native documentation, firmware updates, and original manufacturer specifications, please consult the resources below:
Dell PowerEdge
Comprehensive drivers, iDRAC utilities, and knowledge base.
HPE ProLiant
Official manuals, warranty data, and lifecycle management tools.
CISCO UCS
Native documentation and critical firmware downloads.
IBM Power
Essential firmware and technical documentation for IBM Power Systems.
Lenovo Enterprise
System drivers, management controllers, and extensive knowledge base.
Supermicro Support
Detailed product manuals, system BIOS updates, and core drivers.
Request your server support plan
Ready to elevate your Server Maintenance while optimizing your capital expenditure? Forward your asset list today for an architectural plan and cost comparison.
