Ironclad Storage Maintenance Support for Your IT Infrastructure
Cut storage support costs, extend hardware life, and keep SLAs tight. ETS delivers engineer-led storage maintenance with clear response targets, intelligent parts stocking, and coverage across the U.S., Canada, and the Caribbean.
Reliable Third-Party Storage Maintenance You Can Trust
Agnostic Platform Mastery
Command total control over massive enterprise environments, encompassing Hitachi Vantara, IBM Tape & Disk, NetApp arrays, and Dell EMC IT hardware maintenance.
Preemptive Component Staging
Command total control over enterprise environments including Hitachi Vantara, IBM tape and disk, NetApp arrays, and Dell EMC.
Aggressive Day-Zero Audit
Relentless Quarterly Interrogations
Honest performance briefings dissecting ticket velocity, sparing accuracy, and your overarching post-warranty lifecycle strategy.
Hitachi Storage Maintenance
Enterprise SAN/NAS infrastructure: VSP, HUS/HUS-VM, AMS, G-series/N-series, and bespoke OEM variants. We fortify block/file environments using ruthless sparing blueprints and EOSL roadmaps.
Examples: VSP 5xxx/5600, VSP G200–G900, HUS-VM, AMS 2×00.
IBM Tape & Disk Maintenance
LTO silos and TS-series chassis alongside Storwize/DS/XIV hardware ecosystems. Surgical robotics QA (picker, elevator, grid mapping) and zero-fail drive swaps guaranteed.
Examples: TS3100/3200/4300/4500; 3584/TS3500; LTO5–LTO9; Storwize & DS.
NetApp Infrastructure Fortification
AFF/FAS heads, expansion shelves, I/O modules, NVRAM, PSUs, and disk/SSD carriers. Mixed-generation shelf stabilization driven by stability-first architecture.
Examples: AFF A-series; FAS families; DS/NS shelves.
Dell EMC Ecosystem Mastery
Unity/VNX/VMAX/Isilon/SC/EqualLogic architectures unified beneath one contract, singular SLAs, elite operators—built specifically for complex estates requiring post-warranty stabilization.
Examples: Unity/Unity XT, VNX/VNXe, VMAX (legacy), SC/Compellent, EqualLogic.
Uncompromising Service Levels Built for Reality
Stop trusting empty OEM promises. Demand aggressive resolution frameworks mapped flawlessly to your hardware maintenance requirements.
24×7×4 Rapid Onsite
- Always-on remote diagnostics; physical parts + engineer target in 4 hours (metro sectors). CTTR tracked.
- Preemptive deployment of critical fail-point FRUs
- Rigid change control + maintenance windows
- Audit-ready compliance documentation upon request
24×7 NBD Sustained
- Perpetual remote oversight paired with next-business-day physical intervention. Optimized for production + QA.
- Consistent L3 engineer continuity
- Unforgiving quarterly operations reviews
- Secure media retention protocols
9×5 NBD Standard
- Lean economic defense for non-critical arrays, staging labs—without sacrificing SLA integrity.
- Bespoke operational runbooks per asset
- Transparent parts staging dashboards
- Master co-terming across facilities
Request a Quote
Submit models, serials, locations, and desired SLA. We’ll reply with an apples-to-apples quote showing coverage, parts plan, and response targets.
Frequently Asked Questions
Unfiltered intelligence regarding our independent Storage Maintenance operations, aggressive SLAs, and global reach.
How does TPM actually save us money?
We price based on the actual cost of parts and engineering, typically saving you 40% to 70% compared to traditional enterprise data storage solutions.
Is your "4-hour response" guaranteed?
Yes. Our 24x7x4 SLA is a contractual commitment. We maintain a localized spares inventory to ensure that when a critical failure occurs, the parts and the engineer arrive at your data center within the four-hour window.
Can you support equipment that the OEM has labeled "End of Support Life" (EOSL)?
Absolutely. This is our specialty. We provide full hardware support and parts replacement for gear after the manufacturer stops supporting it.
Will switching to ETS void my existing firmware or software licenses?
No. Hardware maintenance is independent of your software licensing. You retain the rights to the firmware you already own, and we provide the physical labor and components to keep the hardware running.
What happens if you don't have a specific part in stock?
We manage a real spares inventory specifically mapped to our clients’ installed base.
Can one contract cover different brands like Dell, HPE, and Cisco?
Yes. We provide multi-vendor support, allowing you to consolidate your entire data center footprint—servers, storage, and networking—under a single contract and one point of contact.
How do you handle data security during a drive replacement?
We follow strict ITAD and data destruction protocols. When a failed drive is replaced, the old media is handled according to your security requirements to ensure no sensitive data leaves your facility.
What is XTEKPROTECT™?
It is our proprietary proactive monitoring and management platform. It gives you real-time visibility into your assets, ticket status, and system health, ensuring we often see a problem before you do.
What if I have an immediate failure but no contract?
We offer a Break/Fix service for emergency repairs. If you choose to put that asset under an XTEKPROTECT contract within 30 days, we will credit the diagnostic fees toward your first year of coverage.
