Lenovo Third-Party Support

With Extended Technical Solutions, you can maintain your Lenovo storage well past warranty or end-of-service life and get direct access to our technical support. Lenovo third-party maintenance can make your team more nimble and effective. Here’s how:

We Add Experts to Your Team

At Extended Technical Solutions, we know reliable maintenance is critical to your IT operations. Our Level 3 engineers specialize in Lenovo storage platforms—including common ThinkSystem families (e.g., DE/DM series)—and bring deep hands-on experience straight to your team. With one call, you get seasoned specialists who act as an extension of your staff, ensuring your Lenovo arrays receive the expert care they deserve.

Focus on Your Priorities

Underperforming OEM support can create real obstacles in your workflow. Two issues show up repeatedly:

  • Wasted Time: Slow escalations and rigid processes drain staff hours and delay restores.

  • Resource Misallocation: EOSL pressure often pushes upgrades of perfectly functional systems. Instead of improving critical services, you’re nudged toward new hardware because of OEM timelines—not operational need.

Our approach keeps your Lenovo storage stable, documented, and supported so your team can focus on projects that move the business forward.

Unbiased Recommendations

When you rely solely on OEM support, product-led guidance can dominate the conversation. A recurring suggestion becomes “refresh the platform,” even when a repair, parts strategy, or firmware plan would meet the requirement.

ETS is vendor-neutral. We deliver recommendations aligned to your goals—performance, resiliency, and cost—without the upgrade agenda. You get clear options: stabilize and extend, co-term coverage across sites, or phase modernization on your timeline.

Empower your team with expert Lenovo support and watch your operations thrive—without unnecessary refreshes.

Popular coverage examples (not exhaustive):
Lenovo ThinkSystem storage (DE/DM series), selected SAN/NAS shelves, controllers, PSUs, I/O modules, and media. Post-EOSL support available with forward-stocked FRUs and defined SLAs.

Next step: Get a same-day quote that outlines scope, SLA targets, and a sparing plan for your Lenovo environment.